Job Description

A well-known hotel and golf course in Phalaborwa is seeking the services of a Golf Operations Supervisor. The Golf Operations Supervisor will be responsible for overseeing the daily operations of the golf course, pro shop, and other golf-related services.

This includes managing staff, coordinating tee times, maintaining inventory, ensuring exceptional customer service, and upholding the highest standards of golf course management. The ideal candidate will have a strong background in golf course operations, leadership, and a passion for creating a top-tier guest experience.

RESPONSIBILITIES:

1. Golf Course Operations:

Manage and oversee daily operations, including tee time management, course setup, and golf cart maintenance ensuring a seamless experience for members and guests. Ensure all golf facilities, equipment, and carts are maintained to the highest standards. Develop and implement strategies to improve the golfer's journey, from check-in to on-course experience and post-game amenities. Implement and manage operational procedures to maintain efficiency and excellence in all areas of golf operations.

2. Instruction & Player Development:

Provide high-quality golf instruction to members and guests, including private lessons, clinics, and junior programs.

3. Staff Management & Training:

Supervise and train golf operations staff, including pro shop attendants, starters, and marshals. Lead customer service initiatives by training staff, monitoring guest satisfaction, and implementing feedback-driven improvements. Schedule and ensure adequate coverage for all shifts, while maintaining excellent employee performance and morale. Foster a culture of professionalism and customer service excellence.

4. Pro Shop & Retail Management:

Oversee the day-to-day operations of the pro shop, including inventory management, sales, and customer interactions. Develop product ordering, display, and promotional strategies to maximize retail sales. Ensure that the pro shop maintains a high standard of presentation.

5. Customer Service & Member Relations:

Provide exceptional customer service, ensuring a positive and enjoyable experience for golfers, members, and guests. Address customer inquiries, concerns, and feedback in a timely and professional manner. Work closely with the food and beverage team to ensure golfers have an exceptional dining and hospitality experience.

6. Financial & Administrative Duties:

Assist with budgeting and cost control for golf operations, ensuring profitability. Maintain accurate records for tee times, member accounts, and golf course usage. Generate regular reports to track operational performance, inventory, and sales.

7. Event Coordination:

Plan and execute golf events, tournaments, and corporate outings. Collaborate with the Golf Director to create engaging programs, tournaments, and special events that enhance member and guest participation. Collaborate with marketing and events teams to promote and ensure successful events.

8. Rules & Policies Enforcement:

Uphold club policies and golf rules to maintain an enjoyable environment for all players.

QUALIFICATIONS:

Passion for golf and delivering an exceptional experience to all customers. Strong teaching and coaching skills with a proven track record of player development. Strong leadership, communication, and interpersonal skills. Strong organizational and multitasking abilities with a keen eye for detail.

EXPERIENCE:

PGA Class A Professional certification required, with a minimum of 3-5 years of experience in golf course operations or a related managerial role. Proficiency in Microsoft Office Suite and golf management software (e.g., Clubmaster)
Job Type: Full-time

Pay: Up to R6700,00 per month

License/Certification:

Driver's Licence (Required)
Work Location: In person