Job Description

PRIMARY PURPOSE
We are seeking a proactive, highly organised and detail-oriented individual with strong communication skills to join our Guest Experience team as a Guest Experience Coordinator.
This position is based in Johannesburg
Detailed Responsibilities

• Review and capture all guest feedback from Guest Experience Liaisons chats and save on the correct platform in a timely manner.
• Research and analyse industry trends, competitor activities, and consumer behavior to provide insights to the Head of Guest Experience.
• Identify booking patterns with agents, reservations and destination specific challenges and or guest feedback to align with the GEL strategy.
• Complete and present monthly feedback reports as required by the company on the guest data which has been collated and captured.
• Collaborate with internal stakeholders to gather relevant data and insights to identify potential opportunities for improvement.
• Support the Guest Experience team with administrative tasks during peak season.
• Collaborate with other departments to improve overall guest experience.
• Communicate effectively with team members to ensure smooth operations and guest satisfaction.

CANDIDATE PROFILE
Qualification:

• Tertiary certificate in Travel & Tourism/Hospitality or similar.
• At least 5 years experience in the travel & tourism industry with exposure to product knowledge in Southern & East Africa and DMC operations.

Experience:

• Experience with information gathering, analysis, and reporting an advantage.
• Experience in customer service and guests interaction is advantageous.

Skills:

• Excellent organisational skills and attention to detail.
• Proficiency in Microsoft Office and data entry software.
• Strong communication skills, both written and verbal
• Strong problem-solving abilities and a proactive mindset.
• Ability to work collaboratively in a fast-paced environment.

Interests:
A passion for wildlife and a commitment to sustainability and conservation.
Apply for this position with us on WhatsApp. Simply send the word Hi to +260761166303