Job Description

Uber Direct is our Delivery-as-a-service product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilising our network of delivery partners.
Our Customer Success Managers are critical to the success of Uber Direct, and we need a strong, dedicated CSM to support and grow their business on our platform. You will be part advocate, part detective, and use data-driven recommendations to support your portfolio of top-tier partners. We are seeking an individual who can work collaboratively with sales, operations, and technical counterparts to unblock the needs of partners.
You will succeed in this role if: you find focus in fast-paced environments; you are a coach at heart; you possess an insatiable appetite to continuously learn and teach.
What You'll Do

• Own and manage a portfolio of top Platform Partners on Uber Direct; focus on growing their business, improving their operations and making them advocates
• Assist with expansions, rollouts, and new partner initiatives to drive growth on Uber Direct
• Set and track account KPI targets, weekly, monthly, and quarterly in a MBR, QBR context
• Work cross functionally with teams to identify and drive growth opportunities
• Engage with your portfolio to understand opportunities for our product team to build better features and products
• Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
• Lead cross-functional improvements in order to ensure we have the best customer experience in the industry
• Collaborate with leadership to set organizational strategy, and rapidly execute against it.

What You'll Need

• 3+ years experience in customer success or account/partner management
• Previous experience working with platform partners to drive onboarding and growth
• Strong attention to detail, organized, and analytical; with excellent communication and interpersonal skills
• Previous Restaurant or Retail experience
• Knowledge of CRM software like Salesforce
• BA/BS Degree
• Analytical Thinking: Analytical skills and ability to extract trends and insights from customers data. Executive Presence and ability to engage with multiple stakeholders.
• Business Acumen: Good with articulation, communication, presentation and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
• Data Insights: Ability to use insights and data-driven decision making to inform the sales process. Develop sales strategies and market pitch to respond to a dynamic market landscape.
• Stakeholder Management: Collaborate cross-functionally to build efficiencies, elevate customer experience and share knowledge, communicate and collaborate with Uber teams around the globe.

Preferred Qualifications

• Knowledge of Last Mile Delivery space
• SQL experience

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

Skills Required