Job Description

Job Summary This renowned luxury travel company is built on passionate, purpose-driven individuals who go above and beyond to deliver exceptional guest experiences while championing sustainability. They're looking for a highly organised, adaptable professional with sharp attention to detail and strong communication skills--someone who thrives under pressure and brings creativity, composure, and commercial insight to every journey they manage.
Candidate Requirements:

• Must have an in-depth knowledge of the tourism industry, destination management, and customer expectations
• Should have a strong understanding of terms, conditions, and markets where the company operates, along with excellent product knowledge
• Must have the ability to create strategies, make commercial decisions, and conduct financial analysis and management
• Should have excellent communication, organization, and time management skills, with adaptability in high-pressure situations
• Should be proficient in relevant software (Tourplan, MS Office)
• Must possess strong analytical and negotiation skills
• Should be service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork

Key Outputs:

• Responsible for delivering and managing land tour programs and events across Southern and East Africa
• Coordinate with Operations Manager to ensure profitability
• Maintain accurate, up-to-date information on confirmed services and oversee client itineraries
• Ensure compliance with travel restrictions and maintain relationships with partners and suppliers
• Address client complaints promptly, ensuring proper escalation to management when necessary
• Be on call for emergencies, assist with special projects, and support operations and accounts teams

This is a live-out position
Wild Dreams Hospitality
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