Job Description

Job Title: Groups Operations Consultant

• Location: Pinelands, Cape Town
• Salary: R40 000 per month

Are you ready to bring extraordinary travel experiences to life?
A leading luxury travel company is seeking a highly organised and service-driven Groups Operations Consultant to join their Cape Town-based team at Bateleur House. This role plays a vital part in the planning and seamless delivery of tailor-made land tours and group experiences across Southern and East Africa.
This is a unique opportunity to work in a fast-paced, high-performance environment where service excellence, attention to detail, and a passion for meaningful travel are non-negotiable. You will be part of a team that goes beyond expectations to create unforgettable journeys that reflect care for people, wildlife, and the planet.
Key Responsibilities:

• Coordinate and manage land-based tour programmes, events, and group travel experiences
• Support the preparation and administration of travel files, ensuring accuracy and compliance at all times
• Travel with groups as required, providing on-site support and coordination
• Collaborate with Reservations and Operations Managers to ensure commercial viability of travel files and alignment with company standards
• Maintain excellent relationships with suppliers and ensure service level agreements are upheld
• Assist the finance team by monitoring payments, supporting collections, and flagging potential risks
• Ensure all confirmed travel services are accurately documented and kept up to date
• Prepare travel documentation and operating schedules, ensuring timely delivery
• Stay informed of country-specific travel restrictions and ensure group compliance
• Proactively contribute ideas to improve guest experience, operations, and customer service
• Handle complaints professionally and ensure they are resolved in a timely and appropriate manner
• Remain available for emergency situations and liaise directly with clients and management when necessary
• Support management with special projects and additional operational duties as assigned

Requirements and Experience:

• A minimum of four to five years of inbound tour consulting experience is essential
• Comprehensive knowledge of the tourism industry, including destination management, travel industry channels, and current travel trends
• A strong understanding of South Africa, as well as Southern and East African destinations
• Experience with crisis management procedures and emergency response protocols
• Familiarity with financial management, including budgeting and margin monitoring
• Strong computer skills, including proficiency in Microsoft Excel, Microsoft Teams, Microsoft Word, and travel systems such as Tourplan and WETU (preferred)

Skills and Attributes:

• Excellent time management and administrative skills
• High level of accuracy and attention to detail
• Ability to work well under pressure and manage multiple priorities simultaneously
• Strong communication skills, both verbal and written
• Negotiation skills and the ability to make sound commercial decisions
• A proactive, adaptable, and solutions-oriented mindset
• Ability to think clearly in high-pressure or emergency situations
• Strong interpersonal skills and the ability to work effectively within a team
• A passion for service excellence and crafting memorable guest experiences

Personal Qualities:

• Detail-focused and highly organised
• Enthusiastic, with a high energy level
• Flexible and resilient in a fast-paced, evolving environment
• Comfortable with both routine and high-pressure tasks
• Creative thinker with a problem-solving attitude
• Committed to sustainable and meaningful travel