Job Description

Goodwood Help Desk Technician
Legal requirements: Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted applicants.
Appointment: Permanent, full-time position
Salary: R20 000 R25 000 CTC per month
Benefits: Provident Fund and December Bonus
Working hours: Monday Friday from 08:00 to 17:00
Qualifications and or Experience:

• More than 2 years' experience with configuring and setting up IT of systems.
• Matric with Mathematics
• L1 LAN Network (Basic)
• L1 Wireless Network (Basic)
• L1 WAN Network (Basic)
• L1 Phones & Printers (Basic)
• L1 Remote support (Basic)
• L1 Office 365 (Basic)
• L1 Active Directory (Basic)
• L1 Microsoft infrastructure skills (Basic)
• L1 Hardware & Software maintenance (Basic).
• Good understanding of Microsoft Environment
• Client interaction experience
• Desktop Support
• Basic Endpoint Security

Job Purpose:

• Support of users new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications).
• Support of IT hardware infrastructure at Cape town Distribution Centre and Cape Branch Offices.
• Technical Knowledge Hardware and Software Deployment and Trouble Shooting.
• Excellent Troubleshooting skills with rapid resolution.
• IT Hardware and Software Support.
• Assist Operational Team with WMS, Office 365, antivirus and windows support at Head Office.
• Assist operational team to with branch office POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support.
• Update and Maintain Asset Register and user configuration on windows, Office365, POS, Uniclox.

Implement and follow through IT infrastructure and applications at Head Office. * Ability to take ownership of an ICT problem or project from beginning to completion.

• ICT Infrastructure Monitoring.
• IT Record keeping and documenting.
• Planned change control knowledge.
• Implementation of network, Microsoft and security standards.
• Provide support to Head Office, and store end users where required.

EASTERN PERSONNEL CONSULTANTS CC (SINCE 1990)
Register CV on our database: https://tinyurl.com/Eastern-Personnel
Website: https://easternpersonnel.co.za/
LinkedIn: https://www.linkedin.com/company/easternpersonnel
IMPORTANT NOTICE: By applying for this position and providing Eastern Personnel Consultants CC with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent. If you object to your information being used in accordance with the clause, please do not apply.
Minimum Requirements
These are the non-negotiables, the "must-haves" to even get an interview.
Legal: Must be a South African Citizen.
Legal: Must have a clean criminal record and a clean ITC (credit) history.
Experience: 2+ years of hands-on experience in an IT support role.
Education: Matric (with Mathematics).
Core Skills (Basic L1 Knowledge):
Networking (LAN, WAN, Wireless)
Microsoft Environment (Active Directory, Office 365)
Hardware Support (Desktops, Printers, Phones)
Software Support (Windows, Antivirus)
Remote support tools
Soft Skills: Must have experience interacting with clients/users.

Skills Required