Job Description

Job Title: Global Business Development Executive
Location: South Africa (Johannesburg or Cape Town)
Reports to: CEO
Type: Full-time
About CallForce:
CallForce is a proudly South African BPO provider delivering world-class contact centre solutions to global clients. With a strong presence in Johannesburg, Cape Town, and Durban, we combine exceptional talent, agile operations, and cutting-edge technology to create meaningful customer experiences. Our mission is to drive growth, create jobs, and position South Africa as a global outsourcing hub.
Role Overview:
We're looking for a Global Business Development Executive who thrives in a high-performance, high-reward environment and is driven by the opportunity to make a real impact. This is a strategic, high-impact role focused on expanding our footprint in both local and international markets, with a strong emphasis on the UK and USA.
You'll work closely with the executive team, representing CallForce at the highest level, and will be expected to travel internationally to build relationships, close deals, and drive growth. You'll be supported by a marketing lead to drive brand awareness and lead generation, a bid management / key account management team to oversee client onboarding-ensuring your time is focused on what matters most: winning new business.
Key Responsibilities:
New Business Development

• Identify and pursue new business opportunities in the BPO sector across South Africa, the UK, and the USA.

• Build and manage a robust pipeline of qualified leads through proactive outreach, networking, and market research.

• Develop compelling proposals and presentations tailored to client needs.

Client Engagement & Relationship Building

• Establish and nurture long-term relationships with key decision-makers.

• Understand client challenges and position CallForce's solutions to meet their strategic goals.

Sales Strategy & Execution

• Collaborate with the exec team and marketing to refine go-to-market strategies and ambitious sales targets.

• Leverage marketing-generated leads and brand positioning to support outreach and conversion.

• Receive bid support for proposal development and pricing strategies.

• Meet and exceed quarterly and annual sales targets in a high-performance culture.

Client Onboarding

• Work with Global Head of Solutions to ensure seamless client onboarding and contracting.

• Stay focused on sales activities without being drawn into administrative or operational tasks.

Cross-functional Collaboration

• Partner with marketing and key account management team.

• Represent CallForce at industry events, conferences, and international networking forums.

What We're Looking For:

• Proven track record in B2B sales, preferably in the BPO, outsourcing, or tech services industry.

• Strong experience in international business development, especially in the UK and USA markets.

• Excellent communication, negotiation, and presentation skills.

• Self-starter with a hunter mentality.

• Ability to work independently and collaboratively in a fast-paced, agile environment.

• Willingness and ability to travel locally and internationally

Preferred Qualifications:

• 5+ years of experience in senior sales or business development roles.

• Experience selling complex service solutions to enterprise clients.

• Familiarity with CRM tools and sales performance tracking.

What We Offer:

• Competitive base salary with high-performance incentives.

• Support from marketing, bid management and delivery teams.

• Opportunity to be part of a purpose-driven company creating real impact.

• Dynamic, hands-on team culture with room to grow and lead.

• International travel and exposure to global markets.

• Flexible working environment and support for career development.

Ready to help us take CallForce global?
Join a team that's building something extraordinary-where your success fuels growth, creates jobs, and helps shape the future of South Africa's BPO industry.

Skills Required