Job Description

Join a reputable airline brand across different work areas
Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English
Utilize airline reservation systems, handle voice calls in English and German, and potentially engage in written correspondence
Comprehensive paid training on products and systems provided
Daily interaction with international passengers for inquiries and feedback
Expected to achieve specific key performance indicators and maintain high client service standards
Work in a fast-paced and time-critical call center environment
Requirements
Must have native-level fluency in German (both verbal and written skills required)
Only permanent residents or South African ID holders eligible
Strong computer literacy and technical skills
Clean criminal record
Flexible to work in shifts
Previous customer service experience is advantageous
Employment Terms: * Annual Compensation: R200,000 CTC (R16 600 per month)

• Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day
• Operational Hours: 24/7, 365 days a year

• Rotating shifts including weekends and public holidays as needed
• Specific operating hours based on assigned account, to be discussed during interviews
• Training: 4 weeks (Fully Paid)
• Probation Period: 4 months
• Health Insurance Coverage provided by the Company
• Fully remote work from home
• Equipment requirements:

• Reliable Fibre or ADSL internet connection required at own expense
• UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)