Job Description

German-Speaking Customer Service Representative
Location: Cape Town (Fully On-site)
Salary: Up to R30,000 CTC per month (based on experience and language proficiency)
Employment Type: Full-Time, Permanent
Industry: BPO / Customer Support / Fashion Retail
Start Date: 28 May 2025
Earning Structure (Based on Experience & Language Level)Language ProficiencyExperienceBasicCommissionShift AllowanceTotal CTCB1B2Less than 1 yearR22,000R3,000R500R25,500B1B213 yearsR25,000R3,000R500R28,500C1C23+ yearsR26,500R3,000R500R30,000About the ClientOur client is a well-established Business Process Outsourcing (BPO) provider with a strong international footprint. Since 2006, theyve built a reputation for delivering innovative, tech-driven customer support solutions across industries such as Financial Services, Telecommunications, Recruitment, and Health & Wellness. With multilingual capabilities and a dynamic team based in Cape Town, they pride themselves on offering customised, high-performance support to clients in the UK, US, and South Africa.About the RoleWe are seeking German-speaking Customer Service Representatives to join a fast-paced, high-performing customer support team for a leading global fashion brand. This role involves delivering outstanding service, supporting a wide range of customer queries, and helping to create memorable brand experiences. If youre fluent in German (B1-C2), solution-oriented, and passionate about helping others, this opportunity is for you.Why Join the TeamWork with a recognised international fashion brandCompetitive earning potential up to R30,000 CTC based on experience and language proficiencyBenefits include medical insurance, trauma support, and access to professional learning platformsTransport provided dailyCollaborative, supportive team culture with career growth potentialRecruitment Process
As part of the recruitment process, you will be required to complete the following assessments:Voice Assessment (to be completed in German)Written Assessment
You will be asked to complete an email-based written assessment related to the brand and role. Instructions and a link to the brands website will be provided. Please follow the steps in the attached document and answer the associated questions.Psychometric Assessment
A separate email will be sent with a link to a short psychometric assessment. Please complete this to move forward in the processKey ResponsibilitiesProvide professional and empathetic support via email, calls, and chatManage customer queries including orders, returns, and complaintsProactively engage with customers to resolve issues and enhance their experienceMonitor new orders to prevent potential issues and support customers through the processEnsure accurate data capture and effective follow-upShare customer feedback with internal teams to improve service deliveryPerformance ExpectationsAchieve daily productivity targets across communication channelsAdhere to SOPs and maintain a high standard of service qualityConsistently meet punctuality and attendance standardsMaintain strong customer satisfaction ratingsIdeal Candidate ProfileHard SkillsFluency in German (B1C2 level) read, write, and speakBasic English proficiency for internal usePrevious experience in a customer support role is advantageousSoft SkillsCustomer-centric mindset with a positive, solutions-focused attitudeCalm and professional approach under pressureStrong communication and organisational skillsTeam player with a proactive mindset and attention to detailWorking Hours9-hour shift (scheduled between 09:00 and 20:00)Monday to SaturdayRotational public holiday roster * Transport provided

Believe Resourcing