Job Description

German-Speaking Customer Service Representative
Location: Cape Town (Fully On-site)
Salary: Up to R30,000 CTC per month (based on experience and language proficiency)
Employment Type: Full-Time, Permanent
Industry: BPO / Customer Support / Fashion Retail
Start Date: 28 May 2025
Earning Structure (Based on Experience & Language Level)
Language Proficiency
Experience
Basic
Commission
Shift Allowance
Total CTC
B1B2
Less than 1 year
R22,000
R3,000
R500
R25,500
B1B2
13 years
R25,000
R3,000
R500
R28,500
C1C2
3+ years
R26,500
R3,000
R500
R30,000
About the Client
Our client is a well-established Business Process Outsourcing (BPO) provider with a strong international footprint. Since 2006, theyve built a reputation for delivering innovative, tech-driven customer support solutions across industries such as Financial Services, Telecommunications, Recruitment, and Health & Wellness. With multilingual capabilities and a dynamic team based in Cape Town, they pride themselves on offering customised, high-performance support to clients in the UK, US, and South Africa.
About the Role
We are seeking German-speaking Customer Service Representatives to join a fast-paced, high-performing customer support team for a leading global fashion brand. This role involves delivering outstanding service, supporting a wide range of customer queries, and helping to create memorable brand experiences. If youre fluent in German (B1-C2), solution-oriented, and passionate about helping others, this opportunity is for you.
Why Join the Team
Work with a recognised international fashion brand
Competitive earning potential up to R30,000 CTC based on experience and language proficiency
Benefits include medical insurance, trauma support, and access to professional learning platforms
Transport provided daily
Collaborative, supportive team culture with career growth potential
Recruitment Process
As part of the recruitment process, you will be required to complete the following assessments:
Voice Assessment (to be completed in German)
Written Assessment
You will be asked to complete an email-based written assessment related to the brand and role. Instructions and a link to the brands website will be provided. Please follow the steps in the attached document and answer the associated questions.
Psychometric Assessment
A separate email will be sent with a link to a short psychometric assessment. Please complete this to move forward in the process
Key Responsibilities
Provide professional and empathetic support via email, calls, and chat
Manage customer queries including orders, returns, and complaints
Proactively engage with customers to resolve issues and enhance their experience
Monitor new orders to prevent potential issues and support customers through the process
Ensure accurate data capture and effective follow-up
Share customer feedback with internal teams to improve service delivery
Performance Expectations
Achieve daily productivity targets across communication channels
Adhere to SOPs and maintain a high standard of service quality
Consistently meet punctuality and attendance standards
Maintain strong customer satisfaction ratings
Ideal Candidate Profile
Hard Skills
Fluency in German (B1C2 level) read, write, and speak
Basic English proficiency for internal use
Previous experience in a customer support role is advantageous
Soft Skills
Customer-centric mindset with a positive, solutions-focused attitude
Calm and professional approach under pressure
Strong communication and organisational skills
Team player with a proactive mindset and attention to detail
Working Hours
9-hour shift (scheduled between 09:00 and 20:00)
Monday to Saturday
Rotational public holiday roster * Transport provided