Job Description

Bridge global IT operations with your bilingual expertise in our clients' 24/7 command center!
German-speaking Operations Engineer role with international impact
Work with IT Service Desk Control Centre DE supporting global operations
24x7x365 support environment with cutting-edge analytics tools
POSITION: Contract: 01 October 2025 31 December 2028
EXPERIENCE: 4-6 years of related IT Operations Experience
COMMENCEMENT: 01 October 2025
LOCATION: Menlyn Office rotation
TEAM: IT Service Desk - Control Centre DE
Qualifications/Experience

• Two years IT related working experience
• Information Technology Qualification (Advantageous, but not a pre-requisite)

Essential Skills Requirements Must have experience/understanding:

• Fluent Business English (Verbal & written)
• Fluent Business German (Verbal & written)
• IT experience delivering operations support services
• Strong analytical and problem-solving skills with a high attention to detail
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Advantageous Skills Requirements

• Information Technology Qualification

Role Requirements

• Provide Production Support (IT) for all Group Plants
• Be the telephone call receipt of IT incidents related to production issues
• Pre-qualify IT-incidents and classify additional relationships
• Fix incidents in IT systems in accordance with User manuals
• Monitor IT system error messages and process accordingly
• Provide guidance throughout the Incident management processes
• Initiate the IT escalation process, when required
• Process email requests
• Serve as an "Information channel" for Management and end-users
• Work shifts as part of a team providing 24 x 7 x 365 support
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

NB:

• South African citizens/residents preferred. Valid work permit holders will be considered.
• By applying, you consent to be added to the database and receive updates until you unsubscribe.
• If you do not receive a response within 2 weeks, please consider your application unsuccessful.

#isanqa #isanqaresourcing #ITOperations #German #ServiceDesk #24x7Support #fuelledbypassionintegrityexcellence
iSanqa is your trusted Level 2 BEE recruitment partner, dedicated to continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent staff, temporary resources, and efficient contract management and billing facilitation, iSanqa Resourcing is powered by a team of professionals with an outstanding track record. With over 100 years of combined experience, we are committed to evolving our practices to ensure ongoing excellence.

Skills Required