Job Description

Bridge global IT operations with your bilingual expertise in our clients' 24/7 command center!
? German-speaking Operations Engineer role with international impact
? Work with IT Service Desk Control Centre DE supporting global operations
? 24x7x365 support environment with cutting-edge analytics tools
POSITION: Contract: 01 October 2025 - 31 December 2028
EXPERIENCE: 4-6 years of related IT Operations Experience
COMMENCEMENT: 01 October 2025
LOCATION: Menlyn Office rotation
TEAM: IT Service Desk - Control Centre DE
Qualifications/Experience

• Two years IT related working experience
• Information Technology Qualification (Advantageous, but not a pre-requisite)

Essential Skills Requirements Must have experience/understanding:

• Fluent Business English (Verbal & written)
• Fluent Business German (Verbal & written)
• IT experience delivering operations support services
• Strong analytical and problem-solving skills with a high attention to detail
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Advantageous Skills Requirements

• Information Technology Qualification

Role Requirements

• Provide Production Support (IT) for all Group Plants
• Be the telephone call receipt of IT incidents related to production issues
• Pre-qualify IT-incidents and classify additional relationships
• Fix incidents in IT systems in accordance with User manuals
• Monitor IT system error messages and process accordingly
• Provide guidance throughout the Incident management processes
• Initiate the IT escalation process, when required
• Process email requests
• Serve as an "Information channel" for Management and end-users
• Work shifts as part of a team providing 24 x 7 x 365 support
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

NB:

• South African citizens/residents preferred. Valid work permit holders will be considered.
• By applying, you consent to be added to the database and receive updates until you unsubscribe.
• If you do not receive a response within 2 weeks, please consider your application unsuccessful.

#isanqa #isanqaresourcing #ITOperations #German #ServiceDesk #24x7Support #fuelledbypassionintegrityexcellence

Skills Required