Job Description

Job Title: German Customer Support Representative
Location: Cape Town
Employment Type: Full-time/ Hybrid (after 3months)
Language Requirement: Fluent in German (written and spoken) & proficient in English
About the Role:
We are seeking a German-speaking Customer Support Representative to join our dynamic team. The successful candidate will be responsible for delivering high-quality service and support to German-speaking customers via email, phone, and chat. You will serve as the first point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
Handle inbound queries from German-speaking customers via email, live chat, and telephone
Provide accurate information on products, services, orders, and account status
Troubleshoot customer issues and ensure timely resolution
Escalate complex issues to the appropriate internal teams when necessary
Maintain up-to-date knowledge of company products, services, and procedures
Document customer interactions and maintain accurate records in the CRM system
Ensure high levels of customer satisfaction through professional and empathetic communication
? Requirements:
Fluent in German (C1-C2 level) and proficient in English
1-2 years of experience in a customer service or support environment (preferred)
Strong communication and problem-solving skills
Tech-savvy and comfortable using customer support systems and tools (e.g., CRM, ticketing systems)
Ability to work independently in a fast-paced, dynamic environment
Excellent attention to detail and time management skills
A customer-first mindset with a proactive and positive attitude
? Education:
Minimum: Matric / High School Diploma
Preferred: Diploma or degree in Business, Communication, or related field
Benefits:
Competitive salary
Comprehensive training and support
Career growth opportunities
A collaborative and international team environment

Skills Required