Job Description

We Go Places! How about you?
Immediate Superior: Customer Services Supervisor
Location: Cape Town (Epping)
Function: Commerce
Sub Function: Sales - Ops
Type of Contract: Permanent
Reference Number: 107003
Closing Date: 07/04/2024Purpose of the jobThe General Worker is responsible for providing support to the distribution process by performing a variety of manual tasks to ensure that distribution targets are met, and products are delivered to customers in a timely and efficient manner.Key Responsibilities

• Report any defects, breakages, problems, and all stock shortage findings to the Driver.
• Suggest any improvements/innovations to Management which can save the company time or money.
• Attend to the accurate loading and off-loading of sprinters.
• Ensure that products are correctly packed into sprinters for safe transporting purposes.
• Adhere to Quality assurance (identify poor stacking, labelling, and packaging) to minimize breakages and losses.
• Handle company products with the necessary care.
• Obey instructions given by the Driver / Logistics Controller/Customer Services Supervisor, at all times.
• Ensure that loads are secure before a truck leaves the premises for delivery.
• Assist with general duties when on site. This includes but is not limited to; inserting a jockey underneath the trailer before it is loaded in the loading bay, hooking up trailers in the yard-to-yard horse for loading, unhooking trailers at loading bay, and sealing loaded trailers for delivery the next day.
• Liaise with the Controller or Manager regarding work-related issues.
• Attend to general housekeeping as per the designated areas.
• Adhere to company health and safety regulations.
• Wear Personal Protective Clothing as supplied by the company.
• Ensure that vehicles are kept clean at all times when requested by the Driver or Management.
• Carry out any ad-hoc tasks as instructed by supervisor.
• Ensure that Operational Costs cents per liter cost is contained through continual investigation and improvement of asset utilization.
• Follow the organizations policies and procedures and identify opportunities for continuous improvement.

Experience

• Minimum Grade 12 (Matric) Qualification.
• A minimum of 6 months experience in a same/similar position.
• Experience in the alcoholic beverages industry is a plus.
• Excellent customer service skills.
• A valid drivers' license for a delivery vehicle (Code EC/ PDP).
• A commercial driver's license is an added advantage.
• Good verbal and written communication skills.
• Ability to work independently and as part of a team.
• Safe and responsible driving skills.
• Ability to operate delivery vehicles and load and unload products.
• Excellent customer service skills.
• Good verbal and written communication skills.
• Physically fit to handle the demands of the position.
• The ability to work under pressure and meet tight deadlines.
• The ability to work after hours and / or shifts if necessary.
• Ability to work flexible hours and to handle multiple deliveries in a fast-paced environment.

Demonstrates HEINEKEN Behaviours aligned to role expectations:
Deliver:

• Play to win & celebrate success.
• Deliver the goods.

Shape:

• Think consumer first.
• Make courageous moves.

Connect:

• Champion a culture of belonging.
• Learn, share & reapply.

Develop:

• Have real conversations.
• Embrace learning & growth.

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

Heineken