Job Description

About the job Finnish Speaking Customer Service Host (Cape Town)

Job Title: Finnish Speaking Customer Service Host (Cape Town)

Start Date: ASAP

Location: Cape Town, South Africa

Job Type: Full Time | Hybrid

Salary: R20 000 (Base) + Benefits

Curriculum Vitae (CV)/Resume: Please submit your CV in English

Requirements

• Fluent in Finnish and English (Written & Spoken)
• South African ID or South African Permanent Residency Holder
• Completed Matric/High School Qualification
• Minimum 1 year work experience
• Able to work rotating shifts
• Located in South Africa

Benefits

• Salary: R20 000 (Base)
• 10% Shift Allowance (R2000)
• Medical Aid Contribution (up to R1500)
• Retirement Annuity Contribution (up to R1000)
• Internet allowance (R400)
• Work from home allowance (up to R2500 off)
• Quarterly Language Bonus (R6250 per quarter)
• Group Life Cover
• Funeral Fund Benefit
• 1 free meal per day
• Free gym membership in our in-house gym
• 1 free massage every three months
• Free accommodation for 3 months (Fully furnished private rooms - House Share - Outside Cape Town)
• Free Uber travels for three months (Night shift only)
• If you like to socialise, we have a Digi Bar on Fridays and Team socials

Responsibilities

• Responding to customer queries by telephone, email and online chats in Finnish and English Language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building & management
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
• Performing extra tasks given by managers / shift supervisors as required

About the Company

Our client is a proud partner for a leading online sports brands worldwide. Based in Cape Town with offices in London and Portugal, they provide market-leading services to our international client base, while successfully managing, supporting and promoting established online gaming brands. From digital marketing, software development and business intelligence to design, training and communications we nurture and create career growth for all their people.

Black Pen Recruitment