Job Description

The main purpose of this job is to ensure that returned faulty stock is repaired efficiently and effectively in order to be able to meet SLA requirements set by the vendor and by Rectron, and ultimately ensure customer satisfaction.



Outputs and Responsibilities

Repair/quote faulty products or equipment accurately and timeously Inform the customer of any additional costs or requirements needed in order to fully repair the unit. This may include recommendations of add on products Meet all vendor KPI's & SLA's requirements on a daily basis. Ensure effective customer communication Execute Rectron standards of excellence in all work completed Escalate problematic issues to the Supervisor Other duties as specified by your line manager General admin and housekeeping


Education/Qualification

Matric Relevant technical certification and or training (mobile & electronic) 3-5 years repairing experience within workshop environment

Skills and Competencies

Strong technical background Attention to detail Problem Solving Understanding of gross technical problems Strong ability to work according to a timeline and schedule Ability to work under pressure Well disciplined' individual Ability to effectively diagnose failures ensuring a low return rate


Accountabilities

Adhere to high level standards at Rectron Complete all jobs within the given time period Communicate problems to management Ensuring proper parts are ordered thus minimizing the financial cost/risk to the company Achieve exceptional ratings in client services * Complete all allocated training