Job Description

Location: Cape Town
Job Posting Title: General Manager, Operations
Time Type: Full Time
Main Purpose of the role
Responsible for managing the branches, sites, suppliers and clients for the region. Aligning and executing the strategic deliverables of the region aligned with the overall objectives of the organization. All branches and sites within the region need to be measured, operate optimally, to ensure optimal delivery of our Service Catalogue to Clients. The General Manager is responsible for the completeness of Revenue, for the financial performance, the Gross Profit profitability, delivery of the Service Catalogue as promised to clients, client retention, supporting growth and new business for the region. Managing financial performance, operational excellence / efficiencies and compliance within the region.
Job Related Requirements

• B.Com Degree in Transport and Logistics - Advantageous
• Must have Senior Operations Management experience
• 15+ years experience in the Logistics environment
• Operations, HR and IR skills
• Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
• Comprehensive knowledge of managing own P&L/financials, forecasting, revenue and budgets
• Comprehensive knowledge of the LRA and BCEA
• Ability to liaise effectively with clients and colleagues at various organizational levels
• Punctuality and good time management skills
• Good administrative skills & daily planning skills
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure & meet deadlines without fail
• Ability to work without supervision
• Excellent verbal and written communication skills
• Ability to work beyond schedules working hours
• Flexibility to travel and own reliable transport and valid unendorsed code 8 driver's license

Added Advantages for this role

• Make quick and clear decisions while adapting to changing circumstances.
• Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict.
• Grow teams and increase productivity through performance management.
• Define and measure performance goals and hold self and others accountable to achievement of goals.
• Skilled in public speaking and making presentations.
• Problem solving techniques and process mapping tools to drive efficiencies and productivity.
• Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions.
• Identify talent and leverage skill sets of teams.
• Work independently, but within the boundaries prescribed by DSV policies and procedures,

Duties and Responsibilities

• To manage the delivery of the organization's objectives through communication, measurement and motivation of the staff
• To interface with shared functions ensuring continues cooperation and interactions with these functions.
• To manage and deliver on our Service Catalogue to clients.
• To manage cost and productivity within the region per branch or sites ensuring that efficiency and effectiveness is the order of the day.
• To ensure compliance to internal and external controls and other KPI's set at global and local level.
• To deliver on the bottom-line budget commitments per branch and for the entire region, enabling the business unit to meet budget.
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments.
• Managing people's performance and growth to create a sustainable business environment.
• Adherence to deadlines and schedules.
• Managing and controlling resources and risk management.
• Administrative duties relevant to the position.
• Interacting with customers at all levels - in person and telephonically.
• Maintain and enforcing existing systems processes and controls with continuous improvement.
• Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
• Actively managing daily operational performance to consistently achieve performance metric targets.
• Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all local legislation.
• Actively drive all initiatives being implemented within the company within the region per branch per site.
• Ensure that every branch or site is managing the branch fleet, maintenance of the branch fleet, condition of the branch fleetand fuel consumption of the branch fleet.
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements. To ensure that working processes are aligned to the approved quality management systems and all legal and commercial requirement.
• Oversee operational activities during peak times when at or visiting branches and sites.
• Ensure that all branches or sites are using the financial tools provided to manage the branch or agency.
• Review and validate that forecasts for the region per branch or sitet for the month and the year are accurate and justifiable.
• Actively manage the P&L costs for the region per branch, timeously and accurately, duly validating explanations received from branches or site on variances.
• Accurately budget for the following financial year based on local knowledge and budgeting guidelines.

DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
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Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.
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Job area: Managerial
General Manager,Operations, Road Logistics
Cape Town

Skills Required