Job Description

General Manager | Sabi Sands | Lodge Group We are looking for an experienced and competent GENERAL MANAGER to oversee the ongoing creation of life enriching experiences at luxury lodges located in Sabi Sands Game Reserve - both for the guests and the team of staff in a high paced environment. Scope and General Purpose: General Management

• To meet with the General Manager of Operations monthly or as required and update on property operations.
• Attend meetings with the Groupxe2x80x99s Leadership team as required.
• To maintain and ensure the good will of the brand at property level.
• To be a key ambassador of the Company and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
• To ensure the developed set of the Company and property standards are upheld and maintained.
• To ensure the management personnel of the property is up to the Companyxe2x80x99s standard, ensuring a streamlined and effective management structure in line with hospitality trends.
• To ensure effective monthly departmental meetings take place, accurate minutes are taken and follow ups completed.
• To have monthly one on one meetings with all managers and HODs reporting directly.
• To assist if any of the management positions are vacant.
• To assist in achieving the best procurement agreements for the property and the Company.
• To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Development & Staff Management

• To earmark and develop individuals who show potential to grow into higher positions at the property and within the greater Group.
• To implement training and facilitate the use of the Companyxe2x80x99s appointed internal and external trainers.
• Assist in facilitating cross property training for employees who would benefit from cross training at other Companyxe2x80x99s properties.
• To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
• To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.

Performance Management

• To drive and monitor the effective implementation and execution of Companyxe2x80x99s Performance Management and Succession
• Planning processes.
• Drive and run the effective implementation of the Performance Management system.
• In liaison with senior management and HODs, define mandated company/property KPIs.
• In liaison with HODs, define personal KPIs for each staff member, according to the KPI requirements.
• Plan, organize and attend Performance Planning discussions and Performance Reviews, ensuring that the correct process is followed.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

Community

• Establish and support community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

Personal Requirements:

• 3 - 5 years minimum management Experience in operation of similar size and complexity within a wildlife setting.
• F&B Background advantageous
• Sound knowledge of MS Office Suite.
• Valid Code 08 driverxe2x80x99s license and own reliable transport essential.
• Unrelenting attention to detail and high standards, excellent hygiene principles
• Guest focus philosophy
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & problem-solving skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills tolerance, patience, and care.
• Leadership skills with passion for development and skills transfer.
• Strong financial acumen and computer literacy. Experience with monthly financial reporting and budgeting critical.
• Energetic, proactive person who understands the Guest Experience and is able to continue developing this to an exceptional standard to ensure ongoing guest satisfaction.
• Aware, disciplined, consistent, compassionate, respectable, good communication.
• Passionate about sustainable tourism and conservation.

Start: June / July 2023 Salary: will be disclosed with shortlisted candidates To apply for General Manager | Sabi Sands | Lodge Group, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED. Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job! www.recruitforafrica.com Disclaimer Personal information received from applicants will only be processed for the purposes obtained as disclosed in our privacy policy. By applying for this job, you accept that we can process your personal information as specified and you agree to our privacy policy found on Recruit for Africa website. Recruit for Africa (Pty) Ltd has safeguards in place to ensure the confidentiality of this personal information. Recruit for Africa will only send emails from @recruitforafrica.com domain and will never ask job seekers to pay recruitment, visa or any travel fees into our account.