Job Description

About us

Social Places is an award-winning marketing technology agency headquartered in Century City, Cape Town. Since 2015, we have been building powerful, proprietary marketing and CRM software that helps global franchise brands manage their entire digital ecosystem from one intuitive platform.



We currently operate in 49 countries, partnering with some of the world's most recognizable brands. Our team of 60+ passionate professionals thrives in a fast-paced, collaborative environment where innovation meets execution.



As we continue to scale globally, we are looking for a strategic and operational leader who can take ownership of people, finance and key business projects to help drive our next phase of growth.

About the role

We are hiring a General Manager - People, Finance & Projects to join our leadership team. This role is ideal for someone who excels at building high-performing teams, aligning financial strategy and driving strategic initiatives across departments.



Reporting directly to the CEO, you will play a key role in shaping company operations, improving efficiency and ensuring all departments are aligned for success. If you are a strong leader who thrives in a fast-growing, tech-driven environment, this is the opportunity for you!

Apply here - https://forms.monday.com/forms/474d8bfc5c03b6e3cb6e1ce7f0bbb7dc?r=use1

Key responsibilities

People & culture

Partner with HR to develop organizational design, talent strategies and leadership development programs. Champion a high-performance, values-driven culture across the business. Coach senior managers to strengthen leadership capabilities and team output. Oversee workforce planning and ensure effective recruitment, retention and engagement initiatives.

Finance leadership

Work closely with the Finance Manager on budgeting, forecasting and cost optimization. Monitor financial performance and use key SaaS metrics (MRR, ARR, CAC, LTV, churn) to inform decision-making. Ensure the company's financial strategies support growth and scalability. Oversee resource allocation and financial governance to align with business priorities.

Projects & strategic initiatives

Lead cross-functional projects that improve operational efficiency, scalability and delivery. Drive alignment across Digital Operations, Finance, Marketing, HR and Ads teams to meet strategic objectives. Own the rollout of operational frameworks (OKRs, EOS, etc.) and ensure accountability. Support the CEO in executing major initiatives, partnerships and business growth strategies.

Requirements

Proven experience as a COO, Chief of Staff, General Manager, or similar executive role 5+ years in a senior management capacity Experience in a SaaS business Project management expertise (certifications like PMP, Agile a plus) Experience rolling out operational frameworks (e.g., EOS, OKRs) Proven experience overseeing multiple departments and leading department heads Background in the marketing industry, advertising, MarTech, SaaS, or a related digital-first business Strong understanding of SaaS financial metrics (MRR, ARR, CAC, LTV, churn) and business drivers Demonstrated success in scaling operations and driving cross-functional alignment Financial literacy with experience guiding budgets, forecasts, and resource allocation Strong leadership, communication, and team development capabilities Proficient in project management and operational execution in fast-paced environments Bachelor's degree required; MBA or similar advanced degree is a plus

Why join us?

Dynamic culture - Enjoy a collaborative environment, team-building events and regular office braais. Extra leave - Earn one additional leave day for every year worked. Performance bonus - Competitive annual bonus linked to performance. Career growth - Be part of a fast-growing MarTech company with global expansion plans and endless opportunities for advancement.

Apply here - https://forms.monday.com/forms/474d8bfc5c03b6e3cb6e1ce7f0bbb7dc?r=use1