Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
You will be fully responsible for all aspects of our Retail Client Operations. This will include: xe2x80xa2 Achieve and exceed all client KPIxe2x80x99s and manage the day to day relationship with our Retail Clients.
You will lead the Customer Services and Sales Departments by creating and instilling a customer services sales culture in a customer centric and high-performance culture through effective management of people, metrics, and projects, with the objective of generating revenue and the retention of business.
You will be the key point of all day to day contact, and will be responsible to hosting, and creating the Weekly, Monthly and Quarterly performance review decks and minutes. xe2x80xa2 Achieve WNS financial targets which include revenue, GC and GM targets.
You will be required to report on these internally at least monthly, and be responsible for the creation of the monthly invoice.
Achievement of these targets will include the approval of invoices for additional hardware, the management of attrition and the resultant unbilled time for new staff in training, and management of OPAS ratios to reduce unnecessary cost.
You will be responsible for leakage audits including regular review of the headcount reports, variable payments made to staff (OT, ET, commissions). AWOL staff must be processed quickly, and all absence must be validated for authenticity.
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