Job Description

Closing Date: 2025-05-03
Job Type: Permanent
Job Level: Management
Experience: More than 10 Years
EE/AA: Yes
Summary
To obtain the required profit contribution By Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)
Description
RESPONSIBILITIES
Service Delivery and Operational:

• Contract ownership of service standards and service delivery in all areas under the responsibility of Facilities management operations.
• Seek and implement initiatives to assist operations in measuring and driving performance
• Be aware of buildings and services implemented or terminated on the portfolio, and ensure services are sold up or sold down accordingly. Further, where it is a sell up, surety given to ensure the service standard is implemented to the required contract standard per service provider and / or team
• Ensuring innovation and promotional activity around operations is continuous and maintained
• Ensuring that all operations and facilities remain of the highest standard and are implemented consistently across the portfolio.
• Monitor and report on service partner and supplier non-conformance on the FM account; and ensure this is tracked and resolved.
• Offer support to the operational; project and engineering divisions of the contract where applicable.
• Design and assess cyclical visits to all buildings nationally.
• Alignment of service delivery outputs to JLL strategic initiatives
• Assessment of operational performance of the operational teams and service partners; in alignment to service standards.
• Implementation and development of measurement tools to continuously assess the service performance on the contract.

Financial & Commercial:

• Innovation in the related services to create efficiency on the account
• Optimisation of costs for the purposes of achieving savings targets on the FM account
• Identify opportunities to grow the FM contract on the JLL Account
• Ensure service contracts are fulfilled by service providers based on POs issued, and to claim credits where they were not.
• Ensure contract profitability; through understanding available financial reports, responsible cost management and driving innovative solutions.
• Have a firm understanding of the contract commercials and ensure spends and expenses and are managed in accordance with the approved budgets.
• Ensuring WIP / GRIR are within the required and acceptable days.

Strategic:

• Development of a customer focused service ethic culture that can be implemented; that is uncompromising and of the highest level on the JLL Amazon contract.
• Strategic drive to ensure all services align under BFM on the contract in respect to culture of service delivery and operational outputs
• Identify strategic opportunities across the account that can benefit the greater contract not only service standards.
• Use of technology to drive efficiency and innovate on the account

Contract Compliance & Governance:

• Ensure contract and account are compliant in terms of the governance requirements
• Ensure compliance to all process that have been documented in the contract that bearing on service standards and soft services
• Continually assess if all dashboards and reporting is adding value to the account and is useful. Innovate around those dashboards to continuously improve the data reported.
• Proactively manage customer feedback and keep track of this, with resolutions

People Management & Team Dynamics:

• Responsible for the motivation and managing of the divisions team members as well as ensuring the team structures are effective and efficient.
• Development and implementation of a training programme to drive the desired culture on the FM contract that all teams and suppliers will prescribe to
• Identifying training needs and gaps and executing on these with training that will benefit the contract General account leadership; through collaboration with colleagues in Operations; Contract Commercial compliance; Projects; and Engineering
• Managing the output and performance of the Facilities management team and their input across operations nationally.
• Assistance where required on any IR / HR related issues on the account or within BFM
• Drive a culture of collaboration with all teams on the account.

General:

• Involvement in key projects to understand impact on service delivery of service stands and related costs, and contract scope.
• General Administration
• Customer feedback reporting
• Review communications, prior to communication to the client.
• Benchmarking of services on the account
• Hold weekly & monthly documented meetings with facilities operations teams and client representatives
• Management and assessment of the outputs on the account.
• PPM management
• Attend and participate in client meetings
• Update and maintain all records pertaining to Facilities operations
• Site visits, report, and review of Facilities sites
• Health & Safety
• Adhere to the BFMs Safety, Health, Environmental and Quality (SHEQ) Management Systems Policies & Procedures as applicable to this position.
• Adopt and maintain ISO policy, procedures and standards for the site
• Implement any measures you may identify in accordance with the standards and procedures
• Ensure account OHS compliance on the account is in accordance with the clients requirements.
• Engagement with JLL Client on all services and any impacts to quality, HSE, projects and operations.
• Reporting
• Prepare presentations for operations/relevant stakeholders monthly encompassing:
• Call Reporting
• PPM performance
• Manage SLA in terms of closure of calls or work orders Monthly PPM dashboard for soft services
• Dashboard monthly
• Compile and prepare statistics/reports as and when required
• Adhoc
• Undertake any other responsibilities as directed by management.
• Responsible for further specific projects as delegated by your line manager

Minimum Requirements
REQUIREMENTS
QUALIFICATIONS

• Matric (Senior Certificate
• BSc Degree, Diploma / FM Qualification / Management degree (EDP, MBA or MBL advantageous)

EXPERIENCE

• 10yrs relevant working experience.
• 8yrs FM & maintenance engineering experience. 8yrs Senior Management experience.
• Experience in CRM & Property Management

SKILLS AND KNOWLEDGE

• Facilities Management, General Building Maintenance, People Management, Supply Chain, Procurement (especially Strategic Sourcing), Negotiation Skills, Commercial, Contract & Vendor Management, General knowledge in Finance, Law & Auditing
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• OHS Act, ISO 9001 Quality Management & Risk Management Systems
• Good planning and organizational skills
• Displays Initiative/Proactively
• Written Communication
• Service Oriented
• Attention to detail
• Business Acumen
• Display pursuit of excellence
• Decisiveness
• Display pursuit of excellence
• Maintain confidentiality
• Outcome based leadership
• Takes Ownership
• Performance Driven
• Etiquette / Courtesy in Business
• Planning & execution skills
• Problem Analysis
• Demonstrate independence
• Strategic intent
• Relationship Building