Job Description

The General Manager is responsible for overseeing all aspects of restaurant operations, ensuring an exceptional guest experience, managing financial performance, and upholding high standards of administration and staff development. The role requires strategic planning, execution of business initiatives, and active involvement in business acquisition and marketing campaign activations. As a leader, the General Manager fosters a positive work environment, sets a strong example, and drives the restaurant's success.

Key Responsibilities:

1. Total Guest Experience

Ensure every guest receives exceptional service, consistently exceeding expectations. Address and resolve guest complaints or issues promptly. Maintain high standards of food quality, presentation, and consistency. Collaborate with the kitchen team to ensure menu items meet specifications. Oversee the restaurant's ambiance, ensuring cleanliness, decor, lighting, and music align to create a welcoming environment. Regularly collect and analyze guest feedback. Implement improvements based on insights to enhance the overall guest experience.

2. Financial Management

Develop and manage the restaurant's budget to meet financial targets. Continuously monitor expenses and revenues, making adjustments as necessary. Analyze financial statements and performance metrics to identify opportunities to boost profitability. Implement cost-saving measures without compromising quality. Oversee inventory control, ensuring accurate records and minimizing waste. Negotiate favorable terms and pricing with suppliers. Prepare and submit detailed financial reports to the Operations Specialist at the Head Office, offering insights and recommendations based on financial performance.

3. Administration and KPI

Ensure all administrative tasks, including payroll, scheduling, and compliance with health and safety regulations, are completed accurately and on time. Track and analyze key performance indicators (KPIs) to assess restaurant performance. Identify trends and implement strategies for improvement. Ensure adherence to company policies and procedures, maintaining accurate records and documentation at all times.

4. Planning and Execution

Develop and implement strategic plans that align with business goals. Collaborate with the Operations Specialist to ensure restaurant objectives support the company's overarching strategy. Streamline operations to improve efficiency and productivity. Proactively identify and address operational challenges. Oversee the timely and successful execution of special projects and initiatives.

5. Training and Development

Create and implement comprehensive training programs for all team members. Ensure employees are well-versed in menu items, service standards, and company policies. Conduct regular performance reviews, providing constructive feedback to staff. Recognize high performers and address performance issues promptly. Mentor and nurture future leaders within the team, fostering a positive and growth-oriented work environment.

6. Business Acquisition and Campaign Activation

Conduct market research to identify business growth and expansion opportunities. Analyze competitors and industry trends to stay ahead of the competition. Plan and execute marketing campaigns to attract new customers and retain existing ones. Collaborate with the marketing team to design promotional strategies. Build strong relationships with the local community and engage in community events to enhance the restaurant's visibility and reputation. Identify and foster strategic partnerships to support business growth. Manage key relationships with partners and stakeholders.

Qualifications:

Proven experience as a General Manager or in a similar leadership role within the hospitality industry. Strong financial acumen, with experience in budgeting and financial management. Excellent organizational skills and the ability to manage multiple tasks efficiently. Exceptional interpersonal and communication skills, with a focus on team leadership. Proficient in restaurant management software and Microsoft Office Suite. * Ability to make sound decisions under pressure and solve problems creatively.