Job Description

Stretching along the expansive and enchanting coast beside the Indian Ocean, Wild Coast Sun is guaranteed to delight adventure-seekers with a range of exciting activities. From the recreational to relaxational, you can explore and enjoy the exceptional standard offerings that is synonymous with a Sun International resort.
The perfectly positioned Wild Coast Sun encourages you to immerse yourself in the South Coast's striking beauty. From the banks of a majestic river right through to the unspoiled beaches of Eastern Cape, Wild Coast Sun inspires unforgettable sea-side adventures. The hotel's azure swimming pool affords guests the opportunity to recharge in the warm coastal sun while admiring a gracious sandy white beach. It is the perfect spot to inhale refreshing ocean air while embracing the calming sounds of crashing waves. Wild Coast Sun's iconic waterpark - Wild Waves Water Park has an exciting assortment of aquatic activities for all ages to enjoy. The park is home to some of the world's best rides, offering thrill-seekers adrenaline-pumping slides including the Aqualoop, Superbowl, the steep Speed Slides and Boomerango. Those looking for relaxation fun can revel in the rejuvenating Lazy River. Delve into an exceptional pampering session at the Mangwanani Private African Day Spa, with luxurious treatment and beauty therapy packages. All spa treatments are carefully curated by professionals that allow for a rejuvenating experience like non other.

Job Purpose
The Gaming Technical Manager has the overall responsibility and accountability for leading and managing the gaming technical operations for the business unit in line with gaming regulations; legislative requirements and company standards.
Job Scope & Responsibilities
Gaming Technical Planning & Delivery

• Understand the Group Technical planning and delivery strategy and align Unit strategy
• Conduct SWOT analyses and feasibility studies
• Develop strategic objectives for the Unit's gaming technical deliverables
• Facilitate the management and achievement of milestones of deliverables
• Understand and integrate leading trends and technology with regards surveillance and security practices
• Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management
• Manage and allocate people and operational resources
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• Act as a Subject Matter Expert on gaming technical issues for the unit

Gaming Technical Standards & Governance

• Oversee the development and availability of gaming technical standards and processes at a unit level ensuring they are updated and communicated
• Integrates Group standards into Unit Operations
• Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Conduct weekly walkabouts of work areas, both front of house and back of house areas to monitor compliance
• Conducts control self-assessments
• Ensure all staff are trained and found competent against job requirements
• Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these

Technical Gaming Product

• Identifies product performance and makes recommendations to address opportunities and gaps
• Build a business case to motivate gaming enhancements and obtain stakeholder buy-in
• Compile and co-ordinate plans for the execution of new projects and machine moves
• Implement and manage approved projects in line with timelines and budget
• Measure and conduct post-mortem feedback on the implementation of new projects
• Shares unit successes with other operations

Reports

• Complete the following reports in line with relevant requirements:
• Gaming Board reports
• Investigative/ Audit Reports
• Monthly Financial Review reports
• Risk Reports
• Month end reports
• FIC reporting

People Management

• Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations
• Provides motivation and leadership to promote positive working relationships and employee relations within the department
• Track, measure and enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
• Manage internal communication and development interventions
• to ensure competence levels of staff meet operational level
• requirements (right fit for the job)
• Source and Select talent as per EE plan
• Drive the employee value proposition
• Performance Management and coaching of reporting managers to ensure KPA's are achieved
• Facilitates a performance management culture

Financial Management

• Financial Management for the Unit Gaming Technical function including:
• Budget
• Cost management
• Capex
• PIP and forecasting
• Financial reporting for the function

Customer Experience Management

• Develops standards on the customer experience for gaming technical in line with the unit strategy and customer value proposition
• Deals with escalations / complaints effectively and efficiently to resolution
• Be available on the floor to interact with VIP punters and guests when required
• Enable staff that interact with the customer telephonically or in person to provide quality customer experience standards.
• Monitor the customer experience offered by the team and address gaps

Stakeholder relationship management

• Informs department / staff of information required to perform the duties in the gaming technical operations effectively
• Communicates department's objectives, standards and operating procedures to internal and external service providers as per SLA
• Liaises with marketing department to understand needs and make recommendations with regards technical promotional tools and application designs
• Manages the relationships and costing with vendors and suppliers
• Communicates any special guest requirements to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance and challenges within the gaming technical environment
• Provides feedback on operations to management team on initiatives, performance, concerns, etc.
• Consult with stakeholders and provide feedback to necessary parties
• Provides direction and guidance on risk management to internal stakeholders
• Train and coach Business units to deliver the gaming technical objectives - legislative requirements, GB updates, leading practice in gaming technology, etc.

Job Requirements
Education

• N4 with a trade (prior 1992)
• T3,S4 or equivalent (Light Current)

Experience

• Minimum of 3 years' experience in Gaming Technical shift management position

Behavioural Competencies

• Motivating others / gaining co-operation
• Decision-making
• Problem-solving and designing equipment, systems
• Training; coaching; keeping abreast of new developments in field
• Planning and organisation
• Analysing / Diagnosing product performance
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Controlling people and non-people resources
• Influencing & negotiating skills

Technical Competencies

• Gaming Product performance methodologies
• Gaming equipment repair, care and maintenance
• Gaming Compliance Procedures
• Financial management
• Proficient Computer Skills - MS Office; EGS

Certifications/Accreditation/Registration/Licenses

• Meets the requirements for a key Gaming Licence

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)
• Physically able to move and carry operating equipment in line with job requirements

Please Note:
Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans and Gaming Board License conditions. As a result of the company's operational requirements, you may be expected to work in any area designated as a "smoking area".
Right of first refusal will be given to candidates from the licensed area. (Mbizana, Flagstaff, Maluti, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff) People living with disabilities are encouraged to apply.
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
POPI

Skills Required