Job Description

Job Purpose

Responsible to service and clean the components on gaming related equipment to required standards to prevent failures

Key Performance Areas

Duties and responsibilities include:

Maintained Gaming Product

Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work output task register) Record all job cards Move and place EGMs Clean-up move location Ensures RGP information is displayed

Gaming Technical Standards

Clean-up move location Keep workshop tidy and safe Clean, store and secure equipment

Customer Service

Provides accurate guest information including promotional information Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times Be available and interact with guests to assist with queries

Education

Grade 12 academic (with at least a C symbol in Natural Science and Mathematics) or Grade 12 technical (with at least a C symbol in Maths and Electronics/ Electrical) or N3 - Electric/ Electronic

Work conditions and special requirements

Meet the requirements for a gaming licence Ability to work shifts that meet operational requirements Physically able to work and stand for long periods of time Physically able to move machines and handle and work with tools applicable to the job

Skills and Knowledge

Core & personal behavioural competencies

Analytical skills Problem Solving Collecting Information (listening; asking questions) Dealing with Customers Checking Following Instructions Emotional resilience

Technical proficiency competencies

Gaming Component Knowledge Gaming Component Servicing & repairs System auditing& investigations English verbal communication skills Proficient Gaming Technical Standards 30% computer skills

Equity

lease Note: Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans and Gaming Board License conditions.