Job Description

Job Purpose

Responsible for the effective day-to-day shift management of tables gaming operations and the tables team with specific regard to:


Maintaining products and standards of operation Maximising customer satisfaction Ensuring all operational efforts achieve the tables strategies and objectives Maximising operational efficiencies Managing spend

Duties and Responsibilities:

Shift management

Put in place staff scheduling and duty allocations to ensure maximum coverage Handle shift briefings / handovers / shift reports Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc. Managing discretionary/ complimentary spend Reporting gaming system anomalies to relevant departments for correcting as per SOP Reconciling and resolving Pay-out exceptions Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet Report and resolve any issues experienced Managing Stock as per SOP (e.g. numbered stationery, playing cards, chips, MVG cards. Etc.) Cash-ups at the end of the shift Completes shift reports

Tables Product

Conduct Tables analyses in relation to occupancy levels Lease product management Monitor & provide input to strategy ito optimal product mix Implements business action plans Monitors and reports on product performance and complete exception reports / journals as per SOP

People Management and Development

Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures Manage productivities and payroll costs for the department Identification of employee training needs Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the department Manage employee relations within the department Staff communication and motivation Performance contracting, reviews and development Provides resources and removes obstacles to performance Recruit and resource for talent for positions within the department Onboarding of new staff members

Financial Control

Manages complementary spend Authorises spend in line with budget

Customer Relationship Management

Ensures that guests are treated with courtesy and respect at all times Staff training on promotions (including promotion information, functions, facilities, etc) Shift hand over ensures that staff can provide customer with relevant insight Manages customer database Complete monthly guest loyalty reports Manages Guests Reservations/bookings are attended to Manages the accuracy of sign up data captured, cards issued and loyalty benefits

Stakeholder Relationship Management

Liaise with F&B on food and beverage offering and services on the casino floor Liaise and update hotels and management on VIP arrivals and spend Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements Communicates department's objectives, standards and operating procedures to internal and external service providers as per SLA.

Marketing and promotion implementation

Liaises with Marketing department in co-ordinating gaming promotions and execution Trains staff to implement the promotion and assist the guest Provides input to post mortem feedback

Minimum Requirements

Education

Grade 12 or equivalent national qualification in gaming operations at a level 4

Experience

3-year Degree in Business Management is preferred Gaming Management Development programme is preferred At least 2 years experience in a supervisory role within the gaming industry environment

Certifications/Accreditation/Registration/Licenses

Meet the requirements for a gaming licence and FICA

Work conditions and special requirements

Ability to work shifts that meet operational requirements Physically able to move operating equipment Visual acuity and ability to identify colours

Skills and Competencies

Core & personal behavioural competencies

Planning Motivating others / gaining co-operation Decision-making Training; coaching; keeping abreast of new developments in field Analysing / Diagnosing performance of the outlet / product performance Investigating skills Reviewing - Assessing feasibility; assessing compliance; efficiencies Problem-Solving

Technical proficiency competencies

Tables Games/Product knowledge



Gaming Regulations



Gaming Revenue Analysis & forecasting



Tables Product Analysis



Operational Management



Inspection skills of multiple gaming areas



Proficient in MS Office



EGS is an advantage

Note:

The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.



Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.



Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun



International conducting various reference checks and/or confirming the accuracy of information provided by you.