Job Description

tretching along the expansive and enchanting coast beside the Indian Ocean, Wild Coast Sun is guaranteed to delight adventure-seekers with a range of exciting activities. From the recreational to relaxational, you can explore and enjoy the exceptional standard offerings that is synonymous with a Sun International resort.
The perfectly positioned Wild Coast Sun encourages you to immerse yourself in the South Coast's striking beauty. From the banks of a majestic river right through to the unspoiled beaches of Eastern Cape, Wild Coast Sun inspires unforgettable sea-side adventures. The hotel's azure swimming pool affords guests the opportunity to recharge in the warm coastal sun while admiring a gracious sandy white beach. It is the perfect spot to inhale refreshing ocean air while embracing the calming sounds of crashing waves. Wild Coast Sun's iconic waterpark - Wild Waves Water Park has an exciting assortment of aquatic activities for all ages to enjoy. The park is home to some of the world's best rides, offering thrill-seekers adrenaline-pumping slides including the Aqualoop, Superbowl, the steep Speed Slides and Boomerango. Those looking for relaxation fun can revel in the rejuvenating Lazy River. Delve into an exceptional pampering session at the Mangwanani Private African Day Spa, with luxurious treatment and beauty therapy packages. All spa treatments are carefully curated by professionals that allow for a rejuvenating experience like non other.

Main Purpose of the Job
Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.
Job Scope & Responsibilities
Prepared Work Area

• Check work area and ensure all equipment is functioning and ready for service.
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.
• Interact with guests and provide professional service standards and relevant solutions.
• Identifies customers and understand their preferences.
• Educate customers on business unit facilities, products and current promotions.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

Count Administration

• Clear slot machines on days that count will be performed.
• Conduct a count for the day.
• Capture of data into the system.
• Report on any suspicious transactions.
• File documentation.

Cash Desk Transactions

• Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out 'winnings'.
• Reconciliations (treasury, automated cashier machine, chip) are completed daily.
• Calculate and execute pay-outs.
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity.
• Conduct cash-ups and reconcile float at the end of service.
• Substantiate and report on any float variances.
• Secure and transport float as required.
• Guest information and copies of trading and transactional documentation is accurately recorded in the system.
• Supporting documents have been generated for auditing purposes.

Job Requirements
Education

• Grade 12

Experience

• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage.

Behavioural Competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Honesty in the handling of cash
• Presentable

Technical Competencies

• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Detect fraudulent currency
• FICA threshold and suspicious transaction
• reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Count
• Basic Computer skills

Accreditation / Registrations / Licenses
*Meet the requirements for a gaming licence.
Work Condition & Special Requirements
*Ability to work shifts that meet operational requirements.
Legislative / Regulatory Compliance
*Gaming Regulations / FICA regulations.
Please Note:
Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans and Gaming Board License conditions. As a result of the company's operational requirements, you may be expected to work in any area designated as a "smoking area".
Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, Ntabankulu) People living with disabilities are encouraged to apply.
POPI Statement
POPIA
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement. Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Skills Required