Job Description

VACANT POSITION - GAME RESERVE TOUR GUIDE/OPERATIONS & ADMINISTRATION

Kedar Heritage Lodge, Conference Centre & Spa in the Northwest Province, is committed to preserving the environment, promoting African heritage, and hospitality. Kedar Heritage Lodge, Conference Centre & Spa focuses on detail, personal service, and beautiful surroundings to provide an unforgettable experience for guests.

Kedar Heritage Lodge Conference Centre & Spa requires the services of a tour/safari guide with administrative skills.

A tour guide with administration skills that operates and maintain game drive vehicles, guides guests through the reserve, provides interpretive information on flora and fauna, and handles various administrative tasks. Key duties include ensuring vehicle safety and readiness, enforcing reserve rules, fostering a positive guest experience, and assisting with lodge operations by managing guest bookings, inventory, and reporting. Kedar will also train the candidate on how to guide guided museum and heritage tours. The successful candidate must be energetic, dynamic and be able to handle doing different activities, fulfilling the odd administrative duty and aiding management.

Game Driving & Guest Experience

Vehicle Management:

Conduct daily checks to ensure game drive vehicles are in excellent working condition, clean, well-maintained, and equipped for guest safety.

Guest Safety & Guiding:

Prioritize guest, staff, and animal safety, driving responsibly and enforcing reserve rules.

Interpretation:

Provide guests with engaging information about the local flora, fauna, geology, and conservation efforts to enrich their experience.

Guest Relations:

Assist guests with queries, ensure their comfort and safety, and contribute to an exceptional and memorable visit.

Administrative & Operational Duties

Record Keeping:

Accurately record vehicle usage, drinks issued, and any other relevant data for operational efficiency.

Inventory Management:

Monitor and spot-check inventory of operating equipment and supplies, ensuring stock is maintained and accurate records are kept.

General Support:

Assist with additional duties such as check-in/check-out of guests, or other tasks to support the smooth operation of the lodge.

Data Entry:

Enter data into databases accurately, requiring strong attention to detail and computer literacy.

Qualifications & Skills

Driver's License:

A valid driver's license (Preferable if presented with Professional Driving Permit (PDP))

Technical Skills:

Strong computer literacy.

Interpersonal Skills:

Excellent communication, customer service, and interpersonal skills to interact effectively with guests and staff.

Knowledge:

Strong knowledge of the local ecosystem, wildlife, and conservation principles.

Flexibility & Initiative:

Ability to adapt to changing situations, work under pressure, and take initiative to improve processes.

Attention to Detail:

Crucial for vehicle checks, record-keeping, and accurate data entry.

Teamwork & Independence:

Ability to work as part of a team while also being capable of working independently.

Please send your CV to Linda O'Dwyer at hrassistant@rali.co.za by no later than 06 November 2025.

Only shortlisted applicants will be contacted. Should you have not received a response within 14 days, please consider your application as having been unsuccessful

Job Types: Full-time, Temp to perm

Work Location: In person