Job Description

Doves Group is looking for a suitable candidate to fill the role of a Funeral Director at the Doves Branch in Dundee, KwaZulu Natal. Purpose of the job Meets with families of the deceased and execute the funeral as planned to ensure a smooth and incident free experience for the bereaved. Minimum Requirements
xefx81xaf Matric
xefx81xaf Driverxe2x80x99s license
xefx81xaf Basic numeracy and literacy
xefx81xaf 1-2 yearsxe2x80x99 experience working in funeral homes, and well versed in protocols and procedures
xefx81xaf Customer service experience.
xefx81xaf Computer Literacy
xefx81xaf Willing to work during the night when required Competencies required:
xefx81xaf Attention to detail
xefx81xaf Customer Orientation
xefx81xaf Focus on Quality
xefx81xaf Sensitivity
xefx81xaf Problem Solving
xefx81xaf Is Resilient and Driven to Achieve Results
xefx81xaf Take Initiative and Execute
xefx81xaf Take Responsibility and be Accountable Key Performance Areas:
Funeral preparation
xefx81xaf Hold a meeting with the Funeral Arranging Officer to ensure that all arrangements have been finalised by the family and that the payment has been received in full.
xefx81xaf Check the daily schedule on the white board.
xefx81xaf Ensure adequate resources for the day.
xefx81xaf Hold a meeting with the Funeral Assistants and confirm their duties for the day
xefx81xaf Check out the coffin, graveside beverages, flowers,
xefx81xaf programmes and graveside equipment
xefx81xaf Ensure that the route is planned and communicated to the Funeral Assistants.
xefx81xaf Complete the vehicle checklist. Oversee the viewing process
xefx81xaf Ensure that viewing times and dates are arranged by the Funeral Arranging Officer
xefx81xaf Ensure that the deceased is dressed and coffined as per the file instructions.
xefx81xaf Ensure the preparation of the deceased if the family requested to wash the body for religious
purposes.
xefx81xaf Ensure that the deceased is dressed and coffined should the family request an overnight stay. Final Funeral Preparation
xefx81xaf Brief the Funeral Assistants on the activities of the day.
xefx81xaf Ensure that the grave site equipment, flowers, beverages and programmes are packed.
xefx81xaf Provide a route plan to the Funeral Assistants and re issue the instructions for the day.
xefx81xaf Oversee and ensure the collection of the deceased from the mortuary for transportation to the
chosen viewing site (Home or Church).
xefx81xaf Oversee and ensure that the placement of the coffin and programmes in the church.
xefx81xaf Usher the family into the church and ensure that the pall bearers are briefed
xefx81xaf In the case of a cremation, direct the family to gather at the vehicle to pay their final respects. Funeral Execution
xefx81xaf Check that all the equipment is ready and clean.
xefx81xaf Direct the pall bearers to place the coffin on the lowering device. Assist the minister and lower
the coffin into the grave
xefx81xaf Oversee the covering of the grave by either the family or the grave site attendant.
xefx81xaf Take the family home
xefx81xaf Ensure that all the equipment is packed and returned to the mortuary.
xefx81xaf Complete the vehicle checklist and direct the Funeral Assistants to wash the equipment and
vehicles.
xefx81xaf Ensure that all stock is checked back into the storeroom Job Type: Permanent Ability to commute/relocate:

• Dundee, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High School (matric) (Preferred)

Experience:

• funeral Industry: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Application Deadline: 2023/12/31