Job Description

We are looking for an experienced Functional Head: Training to lead our training initiatives and enhance team performance in a fast-paced, rapidly expanding organisation.
Key Responsibilities

• Develop and submit the annual Workplace Skills Plan (WSP) and Annual Training Report (ATR) timeously.
• Ensure that all SETA & legislative reporting requirements are met both in terms of content and deadlines.
• Monitor all recoverable grants and ensure maximum recoverable grants are achieved as per the service level agreement with the relevant SETAs.
• Develop and implement training programs for restaurant staff at all levels, including general workers, cashiers, supervisors, and store managers.
• Lead a small training team and provide coaching for their development.
• Ensure consistent execution of brand standards, operational procedures, and customer service excellence.
• Identify training needs, create learning modules, and conduct workshops for employees.
• Monitor and evaluate training effectiveness, providing feedback and coaching to improve performance.
• Work closely with other departments and store management to align training strategies with business goals.
• Develop training programs to support career growth within the organisation.
• Stay updated on industry trends and best practices to enhance training methodologies.
• Experience in assessing training effectiveness and using data-driven insights to improve programs.

Requirements

• 5+ years of experience, preferably in the QSR, food service, or hospitality industry, with at least 3 years in a Training Manager role.
• A certification in Training & Development, Instructional Design or Food Safety preferred.
• Strong knowledge of restaurant operations, customer service standards and food safety protocols.
• Excellent communication, presentation, and leadership skills.
• Ability to design and deliver engaging training programs using various methods.
• Strong analytical skills to assess training effectiveness and performance improvements.

• Familiarity with Learning Management Systems (LMS) and digital training tools.
• Proficiency in Google Workspace and training software.

Competencies
Strategic Thinking

• Aligns departmental goals with company objectives.
• Identifies growth opportunities and potential risks.

Leadership & People Management

• Motivates and develops a high-performing team.
• Provides clear direction and resolves conflicts effectively.

Decision-Making & Problem-Solving

• Analyses complex situations and makes informed decisions.
• Uses data-driven insights to solve challenges.

Communication & Influence

• Clearly conveys ideas to stakeholders at all levels.
• Negotiates and persuades to drive initiatives forward.

Operational Efficiency

• Streamlines processes to improve productivity.
• Implements best practices for optimal resource use.

Financial Acumen

• Understands cost control, profitability, and return on investment (ROI).

Change Management & Adaptability

• Leads teams through organisational or industry shifts.
• Embraces innovation and continuous improvement.

Customer & Stakeholder Focus

• Understands customer needs and ensures service excellence.
• Builds strong positive relationships with internal and external stakeholders.

Performance & Results Orientation

• Sets and monitors key performance indicators (KPIs).
• Ensures accountability for achieving business targets.

Technology & Digital Literacy

• Leverages digital tools to enhance department performance.
• Keeps up with technological advancements in the industry.

Closing date: 11 August 2025