Job Description

Supports the eCommerce Operations Lead and manages the day to day operations of the entire order fulfillment process, from order placement to customer delivery, ensuring accuracy and efficiency. Responsibilities include driving efficiency and effectiveness in the entire order fulfillment and returns process - managing and optimizing the last mile and back. This includes logistics, warehousing, inventory management, packaging and returns/ claims management. Strong commercial, strategic and logistical eCommerce specialist.


KEY RESPONSIBILITIES


Fulfillment process management + Review and optimise fulfilment process + Review and report on processed orders - system to work orders
+ Grow fulfillment competency as more departments are added
+ Constantly review best in trade, trends and technology
Supplier management + Manage day to day SLA agreements and ensure delivery + Build relationships with 3rd party suppliers
Inventory management + Planning stock levels /inventory cross functional teams + Ensure accurate picking and packing from the warehouse
+ Align dark store to delivery partners and optimise
Customer service integration + Support customer contact centre to resolve queries and issues
ROLE REQUIREMENTS


Post matric qualification (e.g. Business administration, Office administration) Previous co-ordinating or administrative, operations, or similar roles are typically required. At least 2 years previous experience in a retail environment or eCommerce environment preferred Strong computer skills working in a Google Suite environment Financial proficiency with uploading quotes and purchase orders on SAP Excellent organizational and time management skills. Ability to multitask and manage priorities Ability to identify issues and resolve those quickly Meticulous attention to detail is required Ability to manage tasks correctly Solid relationship management skills with the ability to integrate cross functionally Proactive and self-motivated person Strong customer and stakeholder management skills Competencies: Performing under pressure, Presenting, Structuring, Organisational sensitivity, Persuasiveness, Drive, Initiative, Helicopter view
Closing date: Monday, 05 January 2026



If you are interested and meet the minimum requirements, please submit your CV to our Direct Hire platform using the following link: https://pep.mcidirecthire.com/Internal/CurrentOpportunities


All external candidates please use the following link:



pepjobs.mcidirecthire.com



If you do not hear from us within 4 weeks of the closing date of this position, please regard your application as being unsuccessful.


PEP strives for equal opportunity in terms of its employment equity guidelines