Hinterland brings you a retail experience at 38 different branches, in four provinces under the Hinterland trademark. Be part of making a difference by rediscover what matters.
What you'll need:
- National Senior Certificate.
- Preference will be given to candidates with a business qualification.
- Code A drivers license.
- At least 2-3 years relevant experience.
- Preference will be given to fuel and convenience-retail experience.
- Knowledge about Occupational Health and Safety Act.
Skills/Competencies:
- Great communication skills.
- Taking action and able to make decisions.
What you'll be doing:
Responsible for Hinterland Express Shop management and operations:
- Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the Hinterland Fuels Team, ensuring excellent customer service.
- Motivate, encourage, and challenge store employees.
- Promote and resolve customer complaints, in a timely and professional manner.
- Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
- Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
- Maintain quality brand image standards as pass evaluations.
- Complete daily paperwork and computer entry in a timely manner.
- Monitor cash over/short, inventory shrinkage, and drive offs daily.
- Implement Monthly promotions, ensure all POS advertising/signage is properly posted at the proper time.
- Communicate and perform all price change request, mark downs / ups.
- Enforce all safety and security issues and report all unsafe conditions.
- Conduct regular safety and security meeting and document with employees attending signatures.
- Report and process all employee and/ or customer incidents or accidents following company procedure.
- Oversee stocking activities, ensuring that all shelves are neatly and adequately stocked, and that expired products are removed.
- Receive merchandise from vendors and suppliers to ensure that the right amount and type of items have been delivered.
- Maintain franchise standards as agreed with.
- Take responsibility for the marketing of the business to local targeted customers.
Responsible for Hinterland Fuel Station management and operations:
- Create shift rosters for staff members, and ensure that they are implemented, and are being followed properly.
- Ensure staff are clocking correctly and minimise overtime and casual labour with effective staff planning.
- Manage all site staff, to ensure that they are correctly performing their work activities.
- Ascertain that service levels are properly being carried out, keeping customer satisfaction in mind.
- Create and maintain effective liaison with vendors and suppliers to ensure that fuel and store items are timely delivered.
- Ensure that fuels wetstock is managed and reconciled as per the prescribed SOP.
- Order fuel and receive deliveries as per the SOP.
- Coach and role-play with cashiers and fuel staff to ensure that customer interaction is of a high-standard consistently.
- Manage the online training platform for the filling station, ensuring all staff complete the prescribed modules for their particular jobs.
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