Job Description

Role Purpose
The Site Partner is a key driver of performance, profitability, and operational excellence at the site. This role oversees the management, administration, operational, financial, compliance, and risk functions to ensure optimal performance, high-quality service delivery, and sustainable profit growth. The Site Partner provides strategic leadership and coordination across all site operations while fostering a culture of accountability, efficiency, and customer satisfaction.
Key Responsibilities
Strategic Management
Develop and execute the site plan and budget, driving sales, innovation, and continuous improvement.
Identify opportunities for operational and financial growth while ensuring cost-effectiveness.
Monitor and analyse operational efficiency, implementing strategies to enhance productivity and performance.
Anticipate market trends and position the site for long-term success.
Operational Leadership
Oversee all site operations including fuel, retail, storage, stock, and logistics.
Manage supplier relationships to ensure timely product deliveries and optimal stock levels.
Ensure efficient cash, stock, HR, and resource management.
Conduct daily, weekly, and monthly reconciliations and stock controls.
Drive exceptional customer service and maintain positive stakeholder relationships.
Ensure compliance with all company policies, health and safety protocols, and legal requirements.
Manage facility maintenance, equipment functionality, and site cleanliness.
Oversee marketing and promotional activities to increase sales and customer engagement.
Financial Management
Manage and monitor site budgets to control expenses and maximise revenue.
Analyse financial data and reports to identify trends, risks, and growth opportunities.
Ensure accurate and timely reporting of financial performance in alignment with PEG Head Office standards.
Authorise payments, monitor bank accounts, and ensure cash-up accuracy after every shift.
Maintain strict oversight of margins, profitability, and energy consumption.
Reporting
Submit accurate operational and financial reports to PEG Head Office.
Analyse key metrics such as fuel sales, retail performance, customer traffic, and profitability.
Provide insight into market trends, competitor activity, and performance improvement areas.
Ensure compliance and incident reports are documented and corrective measures implemented.
People Management & Development
Lead and develop a high-performing site team through training, mentoring, and continuous development.
Manage recruitment, staffing levels, performance evaluations, and succession planning.
Enforce HR policies, manage disciplinary procedures, and ensure payroll accuracy.
Promote a collaborative, performance-driven, and customer-focused culture.
Drive staff motivation, leadership, and accountability through consistent engagement and support.
Role Requirements
Qualifications
Bachelors Degree in Business Management or a related field (NQF 7 minimum, NQF 8 preferred).
Experience
810 years of managerial experience in retail or fuel operations (QSR or forecourt environment advantageous).
Proven success in managing multi-functional retail operations with financial and compliance oversight.
Strong understanding of health, safety, and regulatory compliance within the fuel and retail sectors.
Technical Skills
Advanced Microsoft Office proficiency.
Experience using in-house operational systems and site management tools.
Strong financial acumen and analytical ability.
Excellent planning, organisational, and project management skills.
Core Competencies
Operational excellence and business leadership.
Strategic and innovative thinking.
Strong interpersonal and communication skills.
Problem-solving and decision-making ability.
Adaptability in high-pressure, fast-paced environments.
Proven ability to lead diverse teams effectively.
Personal Attributes
Professional, resilient, and hands-on leader.
Ethical and results-oriented.
Exceptional emotional intelligence and collaboration skills.
Goal-driven with strong initiative and accountability.
High integrity, consistency, and transparency in management approach.
Should you not receive a response within 10 working days, please consider your application unsuccessful.

Skills Required