Job Description

Role Summary:
The basic function of the FTTH Regional Administrator is to provide administrative support to the FTTH Regional Sales Manager, handling all administration-related tasks and functions.
Responsibilities:

• Ensure all administrative tasks, processes, and procedures relating to this function are completed to a high standard.
• Action the suspension list to support customer retention.
• Follow up on area orders in the relevant holdover buckets.
• Monitor weekly casual worker timesheets to ensure compliance.
• Provide administrative support to the Regional Sales Manager on sales and marketing tasks as required.
• Ensure that all client queries, requests, and concerns are handled efficiently, professionally, and within agreed turnaround times.
• Build and maintain positive relationships with clients by providing accurate information, timely updates, and proactive support.
• Monitor client satisfaction levels and provide feedback to the FTTH Regional Sales Manager, highlighting areas for improvement.
• Identify opportunities to strengthen customer loyalty and retention through effective communication and service delivery.
• Escalate unresolved client issues to the FTTH Regional Sales Manager, ensuring appropriate follow-up until resolution.
• Stay abreast of client needs, industry changes, and market conditions to anticipate challenges and propose suitable solutions.
• Support sales initiatives by engaging with clients to promote new products, services, or promotional campaigns.
• Maintain accurate records of client interactions and feedback for reporting and continuous improvement purposes.

Qualification Requirements:

• Matric / Grade 12
• Post matric qualification in sales / marketing (Advantageous)

Work Experience:

• Minimum 2 Years experience in a sales role within Telecoms or ICT environment

MetroFibre Networx is a carrier class Ethernet (CE 3.0) infrastructure company, that today provides highly managed fibre optic broadband connectivity in South Africa.
Our customers, made up of Internet Service Providers (ISPs), resellers, residential and business properties, and consumers are able to take advantage of an array of services to meet their needs. The MetroFibre services to businesses include: Dedicated Internet Access, High Speed Broadband Network Connectivity, Voice Over IP, IP transit, Layer 2 services, Data centre connectivity, enabling cloud connectivity and all of which is delivered on the back of a single MetroFibre Networx fibre Installation. Residential consumers services include Internet connectivity, VoIP and MetroFone App, MetroMesh Wi-Fi extender and Metro-I solution is available for Estates and complexes.

Skills Required