Job Description

: Front Office / Reception Staff

Pre-Opening | Yamu Lifestyle Resort - Clanwilliam, Cederberg

Key Responsibilities

1. Guest Arrival & Departure

Deliver a warm, professional, and memorable welcome to all guests. Handle check-ins, check-outs, and reservations with accuracy and efficiency. Assist with luggage coordination, transfers, and guest orientation on arrival.

2. Guest Relations & Experience

Serve as the central point of contact for guest requests, questions, and concerns. Provide information about resort facilities, activities, and local attractions. Anticipate guest needs and ensure prompt and personalized service at all times.

3. Reception & Administrative Duties

Operate the resort's front office systems, including reservations, billing, and POS. Handle phone calls, emails, and messages with courtesy and professionalism. Maintain accurate guest records and ensure data confidentiality.

4. Coordination & Communication

Liaise with Housekeeping, Food & Beverage, and Spa teams to ensure guest requests are fulfilled. Report maintenance issues or guest feedback promptly to the management team. Support smooth daily operations by ensuring clear communication between departments.

5. Standards & Professionalism

Uphold Yamu's standards of service, appearance, and sustainability in all guest interactions. Ensure the reception and lobby areas remain tidy, welcoming, and well-presented. Follow Standard Operating Procedures (SOPs) for guest handling, emergencies, and security.

Requirements & Competencies

Previous experience in Front Office or Reception in a hotel, resort, or guesthouse environment preferred. Strong interpersonal and communication skills. Professional, well-groomed, and guest-oriented personality. Ability to multitask and work calmly under pressure. Computer literacy (reservations systems, MS Office, POS systems). Flexible, reliable, and willing to support the team in a pre-opening environment.

What We Offer

The chance to be part of a

landmark eco-luxury pre-opening resort

in the Cederberg. Direct guest-facing role with opportunities to make lasting impressions. A dynamic, supportive work environment with training and growth potential. Competitive remuneration aligned with experience, plus performance-based growth opportunities. Starting salary to be discussed during a

face-to-face interview on Yamu Land

, after experiencing the extraordinary project first-hand.
Job Type: Full-time

Pay: R5000,00 - R9000,00 per month

Work Location: In person