Front Office Manager – Leading Hotel Group – North Coast Kwazulu Natal
Job Description
The Front Office Manager will be responsible for the overall management of reception, guest services, reservations coordination, and front office teams. You will ensure smooth daily operations, effective staff scheduling, and compliance with brand standards and operational procedures.
Key responsibilities i nclude managing guest arrivals and departures, handling escalated guest concerns, overseeing cash-ups and reports, and working closely with housekeeping, maintenance, and food & beverage departments.
You will play a critical role in driving guest satisfaction, staff performance, and operational efficiency. This position requires a hands-on leader who thrives in a fast-paced hospitality setting and leads by example.
Proven experience as a Front Office Manager in a hotel environment
Strong leadership, communication, and organisational skills
Excellent guest relations and problem-solving ability
Experience with PMS systems advantageous
Stable work history and fully referenceable
Between 3 - 5 Years
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Job Detail
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Job IdJD1636697
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, ZN, ZA, South Africa
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EducationNot mentioned