Job Description

Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.

If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Camps Bay Retreat is looking for a passionate Front office Host. The Host is responsible for the overseeing of daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment.

Minimum requirements

• Matric
• Hotel Management Diploma (advantageous)
• Minimum 2 years experience in the same or similar position
• Multi-venue experience advantageous
• Strong OPERA knowledge
• Valid driver's license and own vehicle (advantageous)

Duties and responsibilities

• Ensure outstanding customer care at all times
• Courteously and accurately answer enquiries from potential guests
• Accept hotel reservations
• Respond to enquiries (telephone, email, in person) regarding reservations, hotel information and guest concerns
• Use suggestive upselling and cross selling to ensure maximum revenue and occupancy
• Supervise daily shift procedures ensuring all team members adhere to standard operating procedures
• Train, direct the work of, resolve issues/problems and coach and council front desk team to ensure quality operation
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Allocate rooms to expected arrivals after checking guest preferences and special requests
• Supervise the operations of the font desk to ensure an optimal level of service and hospitality is provided to guests

Operational requirements

• Assist all departments in servicing the guests especially during high volume periods
• Takes responsibility in the absence of hotel manager and assistant hotel manager
• Produce hotel front desk schedules
• Assist in event management where necessary
• Doing daily property walk-abouts and report issues
• Hotel membership hosting

Financial

• Adhere to company credit limit / floor limit policies
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank
• Month end account management
• Managing all open accounts on a daily basis

Guest Relations

• Analysing customer feedback and providing strategic direction to continually improve overall rating
• Responding to guest needs and anticipating their unstated ones
• Promote all guest amenities, conveniences and programs offered
• Recommend local tourist spots, including places to dine, shop and sight-see

Due to the large volume of applications received, only candidates that meet the minimum requirements will be contacted.

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

Career Custodians