Job Description

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  Job ID: 76587
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  Date Posted: Posted 10 hours ago
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  Location: Camps Bay
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  Job Title: FRONT OFFICE MANAGER xe2x80x93 CAMPS BAY xe2x80x93 WESTERN CAPE

Minimum Requirements:

• Matric
• Hospitality diploma / experience
• Working knowledge of Opera
• Computer literate
• Familiar with the duties and procedures of the Front Office Department

Main duties:

• Maximize room revenue, room sales and achieve maximum room rates
• Responsible for the financial aspects of the Front Desk Operation by ensuring that all charges raised and deviances recorded
• All debtors are recorded, accounted for, and all supporting documentation is gathered and given to accounts department.
• Responsible for adhering to operating systems and procedures for the Front Desk Department in compliance with company standards and procedures.
• Act as Host Manager when working DM shifts
• Responsible for the provision, implementation and monitoring of guest services throughout the unit in accordance with company standards and requirements
• Responsible for ensuring liaison between Front Desk and Maintenance departments are undertaken daily, and that all units are maintained on a day-to-day basis.
• Ensure that all fruit platters, mineral waters and other room drops are ordered accurately, and delivered to room on time with correct serving utensils.
• Check and return rooms to reception as soon as they are ready.
• Duty manger shifts, with responsibilities including opening and closing the hotel, receiving of deliveries, checking guest satisfaction in the restaurant, opening, and closing of the conference centre, client membership sign up and ensuring liaison between Front Desk and Maintenance and Housekeeping is undertaken daily, and that all units are available and maintained on a day-to-day basis.
• Ensure daily pit checks & credit checks are done.
• Ensure detailed handover of shifts are done in an orderly and unrushed manner.
• Ensure that all lost property is recorded and stored.
• Report public area maintenance problems to the relevant department immediately.
• Ensure that all guest complaints are followed up and rectified immediately and in a professional manner.
• Ensure that the reception area creates a positive impression by keeping it neat, tidy and orderly.