Job Description

Duties:
Ensure a smooth running of lunch and dinner service
Overseeing reservations and assigning tables to groups and table bookings accordingly
Answer phones as promptly as possible in a courteous professional manner
Making bar & restaurant reservations via Dineplan
Ensure all incoming phone calls, messages and emails for reservations and general booking enquiries are dealt with promptly and accurately
Ensure all guests requests are dealt with accurately and only the utmost effort is taken to ensure guests receive outstanding service
Assisting receptionists with seating guests for lunch and dinner service
Monthly staff rostering of receptionists and hostesses
Managing functions and events including creating quotes for events hosted in the restaurant and bar on a weekly basis
Reporting back to the finance department regarding restaurant deposits and payments
Completing daily cash-ups
Responsible for issuing and recording of petty cash
Overseeing and training the receptionists & hostesses
Hiring of new receptionists and hostesses when necessary
Working with the Head Chef to help change menus and keep the website up to date once menu changes come into effect
Placing orders for the restaurant, menus, stationery, cleaning materials etc.
Requirements:
Grade 12
A formal qualification
At least 2+ years previous experience in a Supervisory position in a high-end hotel / restaurant environment
Experience using Microsoft Office & Dineplan
Strong attention to detail
Required to work overtime when necessary
Always willing to go the extra mile and take on extra challenges
Able to manage and communicate with the team efficiently and effectively
Able to set an example for the rest of the FOH team
Able to work extremely well under pressure
Working Hours: 08:30 18:00 / Monday Friday (needs to be willing to work some weekends based on business requirements)