Job Description

We are seeking a dedicated and experienced

Front of House Manager

to lead the guest experience and oversee the daily operations of our restaurant in Gauteng. The ideal candidate is a strong leader with a proven track record in customer service, team management, and operational excellence.

Key Responsibilities

1. Guest Experience Management

Greet and engage with guests to ensure a memorable and positive dining experience. Address guest concerns and complaints promptly and professionally, striving for complete satisfaction. Maintain a clean, organized, and inviting dining area to foster a welcoming atmosphere. Promote brand identity and ensure all staff represent the restaurant's values as brand ambassadors.

2. Staff Management

Recruit, hire, and train all Front of House (FOH) team members, including hosts, servers, bartenders, and bussers. Create and manage staff schedules, ensuring optimal coverage during peak and non-peak hours. Conduct regular meetings and training to improve service standards and keep staff informed of new offerings and promotions. Evaluate performance, provide feedback, and support professional development across the team.

3. Operational Oversight

Oversee daily FOH operations, including opening/closing procedures, reservations, and guest flow. Ensure full compliance with health, hygiene, and safety standards. Work closely with the kitchen team to ensure accurate and timely order delivery.

4. Cost and Sales Management

Monitor and control FOH-related waste, damages, and inefficiencies to manage operational costs. Encourage upselling and motivate the team to meet and exceed sales targets. Implement cost-saving measures without compromising on service quality.

5. Quality Control

Maintain consistently high standards of service and hospitality aligned with the restaurant's brand. Implement and enforce FOH protocols and best practices to ensure smooth operations. Continuously assess and improve FOH procedures for greater efficiency and guest satisfaction.

6. Marketing and Promotions

Communicate and implement promotional campaigns and seasonal marketing initiatives with the FOH team. Support strategies aimed at attracting new guests and fostering customer loyalty. Ensure seamless execution of all in-house promotions and marketing efforts.

7. Communication and Collaboration

Promote clear and effective communication between FOH and kitchen staff to ensure cohesive service delivery. Serve as the liaison between management and the FOH team, reinforcing policies, expectations, and goals. Manage and resolve staff or guest-related conflicts promptly and professionally.

Qualifications

Proven experience as a Front of House Manager or in a similar leadership role within the hospitality industry. Strong customer service orientation with the ability to manage high-pressure situations effectively. Demonstrated experience in team management, training, and development. Solid understanding of restaurant operations, including POS systems, reservations, and scheduling tools. Exceptional organizational, problem-solving, and multitasking abilities. Excellent interpersonal and communication skills. * Ability to thrive in a fast-paced environment while upholding high service standards.