Job Description

Job Summary Four Star City Centre Hotel is looking for a Duty Manager This is an ideal opportunity for an existing Duty Manager who has worked within an individual style property where the guest experience is paramount. Prerequisites: "Minimum of 3-5 Years as a Duty Manager in a 4 Star Hotel "Has an excellent eye for attention to Detail "Is firm and assertive and can make good business decisions "Can Implement High Standards, Procedures and Structures "Must be savvy on Word, Excel, PowerPoint, Training "Is a Team Leader and earn respect from a dedicated team at the hotel "Own transport is essential for this position "Must be able to communicate in English & Afrikaans writing and speaking "Person of sober & honest habits "Prepared to take a random Drug, Alcohol or Poly Graph test should the company require this to be done. "Extensive hands-on experience. "Available to work when needed, including weekends, holidays, and nights. "Not a Clock-watcher "A CAN-DO attitude "Willing to be Flexible to the work environment "Good communication skills to find out exactly what your guests require "Personal charm on dealing with guests telephonically & face to face DUTIES AND RESPONSIBILITIES: -Greets and assists all hotel guests with day to day operations. -Assists in arrival & departures at the reception desk. -Checks cleanliness of hotel and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. -Responsible for accurate and professional shift handovers. -Prepares and checks all arrivals and assists should a guest need to be escorted to their room. -Co-ordinates with all departments concerned in order to maintain smooth day to day operations in the hotel. -Checks groups in, ensure switchboard carries out professional & appropriate wake up calls to guest that request this service. -Handles guest complaints and other related daily problems and reports back to the General Manager on all such matters. -Assists reception, business centre, cashier, concierge and porters during a busy shift. -Attention to detail is very important in this front line position. Promotes and maintains good public & staff relations. -Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. -Conducts and ensures the staff are neat of appearance as well as correct attitude and behaviour, discusses problems that encountered during their shift. -Need to be able to think quickly on your feet and make decisions with problems come up. -Ensure full compliance to Hotel operating controls, policies, procedures and service standards. -Ensure all decisions are made in the best interest of the hotels and management. If you feel you have the right qualifications and requirements for the above-mentioned position, please forward your CV with contactable references & ID to Cindi Onia via e-mail Apply Below.z and quote the reference: FRONT OFFICE DUTY MANAGER
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