Job Description

A Front Desk Coordinator for Sorbet is a customer-facing role responsible for managing the front desk, ensuring smooth salon operations, and providing excellent guest service. Key duties include managing appointments, handling inquiries, coordinating staff, and promoting sales, while maintaining a welcoming atmosphere and Sorbet's brand standards. This position is crucial as it is the first point of contact for clients.

Responsibilities

Act as the first point of contact for guests, providing a friendly and professional welcome.

Manage appointment scheduling and handle client inquiries.

Coordinate front desk operations and staff activities.

Drive sales targets for both services and retail products.

Handle administrative duties, including cash management and record-keeping.

Resolve guest complaints and ensure client satisfaction.

Maintain high standards of cleanliness and hygiene within the salon.

Requirements

A background in the beauty industry, specifically a front desk or reception role in a salon or spa setting.

Excellent communication and interpersonal skills, including fluency in English and Afrikaans.

Strong organizational and time management skills.

Proficiency in computer systems for booking and administration.

A customer-centric attitude with a genuine passion for guest service.

Ability to work efficiently in a fast-paced environment, including weekends and public holidays.

A passion for the beauty industry and maintaining Sorbet's brand standards.

A high school diploma or equivalent.

Please forward your cv with a photo to marizanne.kruger@sorbet.co.za

Job Type: Full-time

Work Location: In person