Job Description

Company Description

Fluent offers thoughtfully designed, serviced apartment-hotels for the discerning urban dweller. Each space is crafted to meet the dynamic needs of modern life, blending convenience, connectivity, and community. Rooted in the design-focused ethos of Blok, Fluent brings Cape Town's local energy into its apartments, providing a unique, immersive experience. Our mission is to create a living environment that fosters a sense of belonging and connection for our guests.

Role Description

This is a full-time, on-site role located in the City of Cape Town. The Front Desk Concierge will be responsible for greeting and assisting guests, managing reservations, and ensuring a smooth check-in and check-out process. Day-to-day tasks include handling guest inquiries, coordinating with housekeeping and maintenance staff to address guest needs, and providing information about the local area. The Front Desk Concierge will also manage administrative tasks such as maintaining records and processing payments.

Further to the above duties are but not limited to:

Complete Reservations Management OTA Management (Booking.com, Airbnb, Expedia etc.) Owner relationship management on a junior level (Owner requests & Escalations) Housekeeping management along with the Housekeeping Manager (Room Allocations, Room Inspections) Unit Inventory Management

Role Requirements

Ability to work shifts be on standby for one week per month 24h Own transport definitely a plus

Qualifications

Strong interpersonal and communication skills Customer service experience, preferably in the hospitality industry Ability to manage reservations and handle guest inquiries effectively Organizational skills and the ability to multitask (Juggle several priorities at once) Knowledge of the local area and its attractions Proficiency in Google Suite (sheets, docs etc.) software applications and reservation management systems Experience with PMS systems Problem-solving skills and ability to handle difficult situations with poise High school diploma or equivalent; post-secondary education in hospitality or related field is a plus
Job Types: Full-time, Permanent, Graduate

Pay: R11000,00 - R15000,00 per month

Work Location: In person

Application Deadline: 2025/08/01