Job Description

Store Location:V&A Waterfront
Position Description:FRONT DESK REPRESENTATIVE
Starting date:Immediate
We are seeking a full-time, highly experienced, mature, Front Desk Representative who enjoys working with the public and has a friendly, outgoing personality.
As a team-oriented company, we seek an individual who is able to work busy, retail hours.
The ideal candidate is dedicated to providing exceptional customer service and displays a positive attitude while utilising leadership skills when interacting with customers and employees.
REQUIRED Qualifications and experience:

• Minimum of 3 years in a customer service/hospitality role with retail experience
• Applicants must be mature with at least 10 years working experience
• Retail, Hotel, Restaurant or Hospitality experience would be a plus
• Knowledge and understanding of high customer service principles and practices
• Excellent people skills, detail-oriented and dedicated in assisting people
• Must be able to lead by example
• Retail sales knowledge and experience a plus

Key competencies:

• Excellent computer literacy and Microsoft Office ability
• Strong customer service skills and service industry knowledge
• Excellent command of the English language- written and verbal
• Must have good mathematical comprehension & quick calculating ability
• Friendly, diplomatic and professional
• Must be personally motivated, enthusiastic and ambitious
• Firm and pleasant personality
• Excellent time management and punctuality
• Very good administrative, organizational and follow-up skills
• Present a neat, clean, very friendly and professional appearance

Package and remuneration

• Competitive base and commission salary structure
• Commission earned on services and products
• Earn R10k+ per month
• Cash bonuses and incentives