French Customer Service Agent
Epping, WC, ZA, South Africa
Job Description
We are seeking a
bilingual Customer Service Representative
fluent inEnglish and French
who excels in delivering empathetic and professional support. The ideal candidate is a strong communicator with a problem-solving mindset, able to manage a wide range of customer inquiries and issues efficiently and in line with established procedures.Key Responsibilities:
Handle and resolve customer queries and complaints via multiple channels. Communicate accurate information aligned with Standard Operating Procedures (SOPs). Escalate unresolved or high-risk issues to management swiftly and appropriately. Analyze and resolve service-related complaints, applying corrective actions when needed. Maintain accurate and detailed records of all customer interactions. Conduct and report on telephonic testing activities across group subsidiaries. Ensure KPIs and service standards are consistently met. Follow internal Quality Assurance standards, SOPs, and templates for all customer interactions.
Minimum Requirements:
Education:
Matric / Grade 12 or equivalent.Experience:
At least2 years
in a Customer Service or Contact Centre environment.Languages:
Fluent inEnglish and French
, both spoken and written.Technology Skills:
Proficient inMicrosoft Office 365
(Word, Excel, Outlook, etc.).Job Type: Full-time
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1458740
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationEpping, WC, ZA, South Africa
-
EducationNot mentioned