French Customer Service Agent
Job Description
:
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities:
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the French & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
Skills Required
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1507062
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:R15,000-16,000 per month
-
Employment StatusPermanent
-
Job LocationCape Town, Western Cape, South Africa
-
EducationNot mentioned