The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa with presence in amongst others the Netherlands, Dubai and the UK with principal operations in pay television (pay-TV), Subscription Video on Demand (SVOD), advertising and content security. Brands within the MultiChoice Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We're proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa's most loved storyteller!
Reports to:
Senior Forensic Specialist
Direct Reports:
None
Division:
Finance
Department:
Group Internal Audit and Forensic Services
Key Customers:
Multichoice Group
Purpose of the Position
Investigations
Provides critical support to the Forensic Services department in identifying and investigating incidents of fraud, misconduct, and non-compliance across the MultiChoice Group.
Responsibilities include gathering and analysing evidence, conducting interviews with relevant stakeholders, compiling comprehensive investigation reports, and contributing to the identification of control gaps and process weaknesses.
Proactively identifies opportunities for fraud/ misconduct and investigates.
Fraud insights and awareness
Supports continuous improvement by providing actionable forensic-related insights and trends.
Plays an active role in promoting fraud awareness across the Group through training initiatives, stakeholder engagement, and knowledge sharing, thereby strengthening the organisation's overall fraud risk management framework.
Key Performance Areas
Conducting investigations
Conduct investigations Undertakes investigations into irregularities as directed by the Senior Manager: Forensic Services, under the oversight of the Senior Forensic Specialist, in line with best practices, internal protocols, and based on factual evidence.
Case logging and record keeping
Promptly and comprehensively logs and initiates investigations into all allegations or suspicions received, relating to potential violations within the Group.
Maintains accurate and timely records of investigations in the case management system, ensuring key information and issues are properly documented and reported.
Evidence collection, evaluation and analysis
Collects, verifies and analyses electronic data/ transactions from multiple systems and other sources and interprets documents to identify potential fraudulent trends and activities.
Evaluates information by assessing the reliability of the source, and the validity and quality of information, to gain informed insights.
Suspect/ witness/ relevant individual identification and interviews
Identifies suspects/ witnesses/ other relevant individuals and conducts interviews to gather information and substantiate findings
Analyses the activities of individuals, groups, and organisations using appropriate techniques.
Evidence Compilation
Collates and presents compelling, comprehensive evidence to support internal disciplinary processes and external proceedings (criminal and civil), with the aim of minimising financial loss, reputational damage, and other irregular behaviour.
Reporting/ deliverables
Drafts clear and comprehensive investigation reports and communicates findings to relevant internal stakeholders.
Corrective action
Ensures relevant corrective/ disciplinary action is taken in line with relevant policies and supports Human Capital and management where necessary
Control weakness identification
Highlights potential system or process deficiencies based on investigation outcomes and recommends preventative measures, process improvements, and training initiatives to stakeholders.
Recovery procedures
Supports the institution of recovery procedures in collaboration with Legal and other relevant stakeholders.
Law enforcement liaison
Engages with law enforcement to support the prosecution of cases, ensuring compliance with applicable policies and legislation.
Cross-functional collaboration
Works closely with internal departments including Legal, Human Capital, and Risk & Compliance to support investigations and ensure alignment.
Confidentiality management
Handles highly sensitive and confidential information with discretion and professionalism.
Stakeholder Engagement
Builds and maintains effective working relationships with business and functional stakeholders, ensuring management is kept informed of investigative developments.
Preventing and detection
Control enhancement
Supports the identification and implementation of long-term controls and solutions that strengthen the organisation's resilience to fraud.
Insights and continuous Improvement
Contributes to the identification of themes, trends, and lessons learned from investigations to support continuous improvement of business processes and the control environment.
Reporting
Provides input into reporting on fraud risk trends, control effectiveness, and mitigation actions to relevant stakeholders.
Awareness campaigns and planning
Assists in initiating and planning fraud awareness campaigns and training sessions, both general and tailored to specific business areas.
Identifies specific learning gaps and contribute to the development or refresh of fraud awareness training materials and courses to address those gaps.
Supports the design and implementation of an annual fraud awareness training plan aligned with business needs and risk priorities.
Ensures the smooth execution of fraud awareness training initiatives, including accurate recordkeeping and monitoring of participation and completion.
Qualification
A Bachelor's degree or equivalent in Accounting and Finance, Internal Audit, Business or Law
Professional qualification: CFE
Experience & Skills
3-5 years of the following forensics experience:
Conducting forensic investigations within corporate environments, relating to white collar crime and, amongst others, conflicts of interest
Preparing evidence files and interviewing witnesses and suspects
Advanced technical report writing
Leading evidence in internal disciplinary proceedings and criminal/ civil prosecutions
SAPS experience (including knowledge of prosecution procedures) is beneficial
Understanding key features of laws relevant to the forensic investigations
Good knowledge of information sources and evidence handling, specifically with reference to electronic evidence
Demonstrate ability to analyse, evaluate and interpret data sets with a strong understanding and application of analytical techniques
Experience with forensic data analytics
Remedial action development
Fraud awareness training experience
Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors
Established reputation for integrity, good judgment, fairness and discretion when dealing with staff and external parties
Experience in business areas such as marketing, procurement, inventory management, human resources, finance, sales etc.
Ability to effectively communicate complex technical findings, recommendations and trends into clear and concise written and verbal communication.
Technical Competencies
Excellent research, analytical skills and problem-solving skills
Excellent written and verbal communication skills
Stakeholder management (senior management)
Demonstrated ability to prioritise and meet deadlines in a fast-paced environment
Industry knowledge
Ability to multi-task
Organisational skills
MS Office (Excel, Word and PowerPoint)
Project and time management
* SQL, advanced Microsoft Excel or any other data analysis tools is beneficial
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