Job Description

Job Summary
p
span style="color:rgb(86, 87, 92);"
At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.
/span
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including retirement and disability funding, are part of the package.
/span
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.
/span
/p
p style="text-align:start"
strong
span style="color:rgb(86, 87, 92);"
Food and Beverage Service Ambassador / Waitron (X11)
/span
/strong
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
Fixed-term contract
/span
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
Hourly Paid
/span
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
Cape Town
/span
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
Our Food and Beverage Service Ambassador is responsible for ensuring our guests receive world-class service, award-winning cuisine, and memorable experiences at our conference and events, room service, bars, restaurants, and lounge.
/span
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
You will work in any food and beverage outlet and prepare the area for service, welcome and seat guests, and serve guests from the start to the finish of their dining or conference experience while providing personalised guest experiences, upselling products, and meeting targets.
/span
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
You require relevant upmarket restaurant experience in a 4* or equivalent environment, with a background in using micros and speed point machine operations. You are able to work various shifts across multiple functions (restaurant, room service, lounge, conference, and events).
/span
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
You should demonstrate a neat and professional appearance at all times, ensuring a positive guest experience is always maintained. Your Food & Beverage Service operations skills within an upmarket environment will showcase your ability to deliver exemplary service. You possess comprehensive product knowledge of the hotel and the city, allowing you to offer valuable insights to our guests.
/span
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
Excellent communication skills are essential, as is your familiarity with menu terminology, menu & wine knowledge, and an in-depth understanding of the current menu & wine list. Your selling skills will enable you to promote our offerings effectively, and your ability to use technology, including mobile devices, will ensure efficient service delivery.
/span
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
To apply, please click on the apply button and follow the instructions.
/span
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
Closing date:
/span
strong
span style="color:rgb(86, 87, 92);"
16 September 2025.
/span
/strong
/p
p style="text-align:start"
span style="color:rgb(86, 87, 92);"
We are an equal opportunity employer.
/span
/p
HotelJobs
Recruiter

Skills Required