Job Description

Job Summary
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Busy Hotel
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in
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Graskop
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is looking for a
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Food & Beverage Manager.
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The successful candidate will lead the
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full spectrum of F&B operations
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across
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multiple venues
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. Your role will be pivotal in
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driving innovation
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, upholding
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exceptional service standards
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and steering the department as a
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high-performing
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business unit. This includes overseeing
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staff performance
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, enhancing
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guest satisfaction
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and ensuring
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financial targets
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are met through effective budgeting and cost control
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A key component of the Food & Beverage Manager role is the ability to
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blend operational excellence
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with strategic thinking. Success in this position demands
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strong leadership
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, a flair for
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marketing
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and a deep understanding of
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hospitality dynamics
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.
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Duties:
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Operational Oversight:
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Supervise all food and beverage service operations, ensuring adherence to established policies and procedures
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Monitor food presentation and handling to maintain quality and hygiene standards
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Oversee inventory management, including ordering supplies and checking the quality of deliveries
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Arrange maintenance and repair of equipment and coordinate external service providers
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Ensure accurate daily financial reconciliation, including balancing receipts and securing the facility
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Assist in planning and executing regular and special event menus
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Collaborate with management and suppliers to support promotional activities
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Take ownership of tasks and provide detailed updates to senior management
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Team Leadership & Development:
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Lead and motivate the F&B team, fostering a positive and respectful work environment
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Conduct regular staff meetings to communicate policies and gather feedback
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Provide ongoing coaching, feedback, and performance evaluations
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Promote cross-training to build team capability and flexibility
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Set and uphold high standards for team behaviour and service delivery
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Financial & Administrative Management:
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Maintain employee records, prepare payroll, and oversee budget compliance
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Track operating costs and identify opportunities for cost control
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Forecast staffing and operational needs to align with business demands
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Utilize software systems for inventory, scheduling, payroll, and reporting
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Guest Experience & Service Excellence:
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Handle guest complaints professionally and resolve issues promptly
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Encourage guest-centric service and coach staff to exceed expectations
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Respond to guest feedback and implement improvements
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Ensure product quality and service consistency, especially during new product rollouts
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Demonstrate enthusiasm and flexibility in managing guest interactions and operational challenges
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Requirements
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Matric certificate
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Tertiary hospitality qualification
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At least 3 - 5 years' experience managing a fully operational Food & Beverage department in a 4 / 5* Hotel or Lodge
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Advanced knowledge of cost of sales, profit margins, and stock control
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Banqueting & conferencing experience across multiple venues
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Strong financial understanding and ability to manage departmental budgets
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Excellent command of English (spoken and written)
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Computer literacy in MS Office (Word, Excel, Outlook)
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Proficiency in POS, Stock & PMS systems - APEX / NEBULA & PlusPoint
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Valid RSA ID and Driver's Licence with own reliable vehicle
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Exceptional attention to detail, time management, and organizational skills
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Guest-centric mindset with a passion for hospitality and service excellence
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Strong interpersonal and communication skills
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Proven ability to lead, train, and motivate staff
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Willingness to work shifts and reside in a remote location
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Ethical, reliable, and confidentiality-driven with a hands-on approach
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Track record of innovation and creativity in driving F&B experiences
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