Job Description

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Extraordinary is looking for a dynamic and experienced Food & Beverage Manager to join the team at Angels View, a luxury property nestled in the heart of Mpumalanga. This is a unique opportunity for a passionate hospitality professional to lead a thriving F&B department and elevate guest experiences to new heights.
As the Food & Beverage Manager, you will lead the full spectrum of F&B operations across multiple venues, including banqueting and conferencing. Your role will be pivotal in driving innovation, upholding exceptional service standards, and steering the department as a high-performing business unit. This includes overseeing staff performance, enhancing guest satisfaction, and ensuring financial targets are met through effective budgeting and cost control
A key component of the Food & Beverage Manager role is the ability to blend operational excellence with strategic thinking. Success in this position demands strong leadership, a flair for marketing, and a deep understanding of hospitality dynamics. It's a rewarding challenge for those passionate about the food service industry and driven to create memorable guest experiences while leading high-performing teams.
Key Responsibilities
Operational Oversight:
- Supervise all food and beverage service operations, ensuring adherence to established policies and procedures
- Monitor food presentation and handling to maintain quality and hygiene standards
- Oversee inventory management, including ordering supplies and checking the quality of deliveries
- Arrange maintenance and repair of equipment and coordinate external service providers
- Ensure accurate daily financial reconciliation, including balancing receipts and securing the facility
- Assist in planning and executing regular and special event menus
- Collaborate with management and suppliers to support promotional activities
- Take ownership of tasks and provide detailed updates to senior management
Team Leadership & Development:
- Lead and motivate the F&B team, fostering a positive and respectful work environment
- Conduct regular staff meetings to communicate policies and gather feedback
- Provide ongoing coaching, feedback, and performance evaluations
- Promote cross-training to build team capability and flexibility
- Set and uphold high standards for team behavior and service delivery
Financial & Administrative Management:
- Maintain employee records, prepare payroll, and oversee budget compliance
- Track operating costs and identify opportunities for cost control
- Forecast staffing and operational needs to align with business demands
- Utilize software systems for inventory, scheduling, payroll, and reporting
Guest Experience & Service Excellence:
- Handle guest complaints professionally and resolve issues promptly
- Encourage guest-centric service and coach staff to exceed expectations
- Respond to guest feedback and implement improvements
- Ensure product quality and service consistency, especially during new product roll-outs
- Demonstrate enthusiasm and flexibility in managing guest interactions and operational challenges
Requirements

• 3-5 years' experience managing a fully operational Food & Beverage department in a 4- or 5-star hotel or lodge

• Matric certificate (Tertiary hospitality qualification advantageous)

• Advanced knowledge of cost of sales, profit margins, and stock control

• Banqueting & conferencing experience across multiple venues

• Strong financial understanding and ability to manage departmental budgets

• Excellent command of English (spoken and written)

• Computer literacy in MS Office (Word, Excel, Outlook)

• Proficiency in POS, Stock & PMS systems - APEX/NEBULA & PlusPoint beneficial

• Valid RSA ID and Driver's Licence with own reliable vehicle

• Exceptional attention to detail, time management, and organizational skills

• Guest-centric mindset with a passion for hospitality and service excellence

• Strong interpersonal and communication skills

• Proven ability to lead, train, and motivate staff

• Willingness to work shifts and reside in a remote location

• Ethical, reliable, and confidentiality-driven with a hands-on approach

• Track record of innovation and creativity in driving F&B experiences

Benefits
The package includes a Provident Fund, with a 5% company contribution, as part of the Cost to Company structure. A competitive salary is on offer and will be discussed during interviews or upon individual request.

Skills Required