Job Description

Job Summary
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We are looking for a
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passionate person
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with
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positive energy
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, significant
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practical experience
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& knowledge within the
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hospitality industry.
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You would be part of a
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small team
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that would be
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providing service
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and
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hospitality
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at the
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highest
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and most
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personalized
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level.
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You would be responsible for the
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guests' experience
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from arrival to departure, assisting the guests during the stay, including doing set ups of various activities as well as assisting with any guest requests.
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As a Duty Manager you work hand in hand with the
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support departments
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to ensure the
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guest experiences
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is of the highest standard.
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Duties:
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Ensure that policies, processes, and standards reflect guest safety, security, and preferences.
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Serves as a warm, attentive presence throughout the guest journey (especially during night hours)
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Supports guest arrivals, departures, and any late-night needs with calm clarity and care
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Coordinates seamlessly with other teams to ensure the guest experience remains smooth, thoughtful, and responsive
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Aware of each guest's practical needs, adapting with empathy and discretion
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Comfortable balancing solo responsibility during night shifts, including subtle oversight of wellbeing and the overall calm
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Requirements:
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Grade 12
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A formal hospitality qualification is an added advantaged
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At least 2+ years of experience in operation as a Duty Manager specifically in Food and Beverage with the experience to lead in a small operational team
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Fully computer literate
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Ability to monitor & ensure compliance
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Demonstrates high levels of resilience in demanding environments with a positive outlook in challenging situations
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You should be passionate about hospitality and regenerative practices; knowledge and love of all thing's wellness will be an advantage.
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salary market related and based on experience
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own transport beneficial
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stay in close proximity of the hotel
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sleeping over on busy nights
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